SWAY Hair Extensions
Client Services Executive
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About the Role
We’re looking for a friendly, organised and customer focused Senior Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.
What You’ll Do
- Represent SWAY by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.
- Resolve queries, concerns and complaints by finding smart, timely solutions that leave customers feeling valued and supported.
- Process customer orders accurately, ensuring a smooth and efficient experience from enquiry to delivery.
- Provide exceptional product and service guidance, using the right information to help customers make informed decisions.
- Keep detailed records of interactions, orders and feedback to support continuous service improvement.
- Work closely with internal teams, including Operations, Warehouse, and Sales, to ensure customer requests are actioned quickly and correctly.
- Manage and prioritise your workflow, contributing to a seamless, positive customer journey during busy periods and high-volume days.
- Champion the customer experience, identifying opportunities to enhance service and strengthen loyalty.
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What We’re Looking For
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- 24+ months’ experience in customer service within a fast-paced Hair & Beauty environment.
- Exceptional communication skills with a friendly, approachable and confident manner.
- Highly organised and adaptable, with the ability to multitask and manage competing priorities.
- A proactive problem-solver, able to think on your feet and take ownership of customer needs.
- Good technical skills, including MS Office; Shopify experience is a bonus.
- A supportive team player who can also work independently and take initiative.
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