CMC Markets
Client Services Executive
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Since launching in 1989, CMC Markets has become one of the world's leading online CFD and financial spread betting providers, with nearly 45 million trades executed annually across Europe, Asia Pacific and North America.
CMC Markets is hiring a Client Services Executive in London. The role will support the wider team in ensuring strong customer service coverage during a period of growth across the business. It will help maintain a high standard of client support across multiple areas of the organisation. This position plays an important role in ensuring customers receive timely and effective assistance.
This role requires 5 days onsite in our offices near Liverpool St station
Role and Responsibilities:
- Provide high calibre client service to ensure a positive client experience
- Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education.
- Proactively respond to and manage inbound client queries professionally and efficiently.
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
- Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
- Keep abreast of global and economic news in order to provide execution trading support to clients.
- Act as a brand ambassador in all client interactions.
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Key Skills and Experience
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- Demonstrates passion and enthusiasm for our products and services
- Operates with integrity and a highly client centric mind-set
- Excellent verbal and written communication skills, fluency in one or more European languages desirable
- Ability to work effectively as part of a team
- Intermediate knowledge/experience of financial markets
- Undergraduate degree in relevant discipline desirable
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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