Mumsnet
Client Services Executive
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Who We Are
Mumsnet is the UK's biggest website for parents, and our purpose is to make their lives easier. We've got some of the busiest forums in Europe, with users offering each other advice and support 24/7, plus editorial content, reviews and campaigns. We aim to be the UK's go-to brand for parents, and - for our staff - a great place to work.
About The Role
We're looking for an enthusiastic, organised and proactive Client Services Executive to join our Client Services team at Mumsnet.
This is a fantastic opportunity for someone looking to develop their career in digital marketing, advertising, media, account management or campaign coordination.
You'll play a key role in delivering creative, multi-channel, digital campaigns for some of the UK's biggest brands - working closely with clients, media agencies and internal teams to bring exciting brand partnerships to life.
From branded editorial and display advertising to social media campaigns, product testing and community engagement, you'll gain hands-on experience across a wide range of digital advertising solutions.
We're looking for someone who thrives in a fast-paced environment, enjoys building relationships and has a genuine interest in digital media and the advertising industry.
What You'll Be Doing
Campaign Management & Delivery
- Support the end-to-end management and delivery of integrated digital advertising campaigns, ensuring projects run smoothly, on time and in line with client objectives
- Coordinate campaigns across a variety of formats, including branded content, display advertising, paid social, email marketing, video, product testing and community engagement
- Work closely with internal teams, including Editorial, Content, Ad Operations, Sales, Insights and Strategic Planning, to coordinate campaign deliverables
- Manage campaign timelines, track deliverables and coordinate creative assets, ensuring all materials are received, approved and implemented on schedule
- Support the creation and review of campaign content, including drafting promotional copy, coordinating creative feedback and ensuring deliverables meet client briefs
- Assist with campaign launches, quality assurance and ongoing optimisation to ensure activity is delivering against agreed objectives
Client & Agency Relationships
- Act as a day-to-day point of contact for clients and media agencies, building positive relationships and ensuring a high standard of client service
- Communicate campaign progress clearly and proactively, providing regular updates, managing expectations and responding to client queries
- Coordinate client meetings, campaign kick-offs and status calls, ensuring actions and next steps are clearly communicated
- Develop an understanding of individual client objectives, identifying opportunities to add value and improve campaign performance
- Work alongside senior team members to strengthen client relationships, support retention and encourage repeat business
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Campaign Reporting & Insights
- Monitor campaign performance against agreed KPIs, tracking metrics such as impressions, clicks, engagement and content views
- Prepare regular campaign performance updates, highlighting key results, learnings and opportunities for optimisation
- Work with internal teams to identify and implement campaign optimisations to improve performance
- Support the preparation of post-campaign analysis reports, translating data into clear, actionable insights for clients
- Develop confidence in presenting campaign results and recommendations to clients and agency partners
Commercial & Strategic Sales Support
- Collaborate with Sales and Planning teams to support campaign proposals, media plans and future partnership opportunities
- Assist with preparing media plans, campaign costings and client presentations
- Build an understanding of Mumsnet's commercial advertising products and how they can help brands achieve their marketing objectives
- Share campaign insights, client feedback and ideas to help develop and improve our commercial offering
- Stay up to date with developments in digital advertising, social media and branded content, bringing fresh ideas to the team
Requirements
About you
We're looking for someone who is enthusiastic about digital media, confident working with people and excited to develop their career in client services.
What we're looking for:
- Excellent written and verbal communication skills, with the confidence to build relationships with clients and colleagues
- Strong organisational and project management skills, with the ability to juggle multiple campaigns, deadlines and priorities
- A proactive, solutions-focused attitude and the ability to take ownership of tasks
- Excellent attention to detail and a commitment to delivering high-quality work
- A genuine interest in digital advertising, branded content and the wider media landscape
- Confidence working with data and an interest in understanding campaign performance
- Good working knowledge of Microsoft Office/Google Workspace
- Experience building and maintaining relationships with clients and stakeholders, including exposure to senior-level contacts
- Confidence communicating professionally with stakeholders at different levels, both internally and externally
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It would be great if you also have:
- Previous experience working at a media owner, publisher, media agency or creative agency
- Some understanding of digital advertising formats, including display, social media, email marketing or branded content
- Familiarity with campaign reporting, performance metrics or advertising platforms such as Google Ad Manager, Google Analytics or Meta Ads Manager
- Experience supporting client presentations, campaign reporting or media planning
- An interest in audience insights, consumer behaviour and creative brand partnerships
You don't need to tick every box. We're particularly interested in people who are curious, eager to learn and excited about building a career in digital media.
What You'll Get From The Role
You'll be joining a collaborative Client Services team with the opportunity to develop a broad range of skills across digital media, campaign management and client relationships.
You'll have the opportunity to:
- Work on integrated advertising campaigns for leading consumer brands across sectors including retail, beauty, FMCG, travel and family lifestyle
- Gain exposure to a diverse range of digital advertising products and creative partnership opportunities
- Build relationships with clients, media agencies and stakeholders across the advertising industry
- Develop your skills in account management, project management, campaign reporting and commercial strategy
- Take on increasing responsibility and ownership as your experience and confidence grow
Location & Salary
- Location: Kentish Town, London
- Contract: Full-time, permanent
- Salary: £24,000 to £28,000
Benefits
- Hybrid working - 2 days in the London office (Wednesday & Thursday)
- 10 Weeks Work from Anywhere (over the Easter, summer and Christmas holidays)
- Chat GPT Pro Account for AI learning
- Buy More Holiday Scheme - sometimes 25 days just isn't enough
- Cycle2Work Scheme*
- Employee Assistance Programme
- Mumsnet Workplace Pension Scheme
- Electric Vehicle Scheme*
- Leisure & Retail Perks via Perkbox
- BUPA Private Medical or Dental Cover*
- Enhanced Parental Leave
- Monthly Team Social Events
- Annual Team Bonus Opportunities
*Benefits with an asterisk are eligible upon successful completion of probationary period.
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