Home Group
Client Services Manager
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Salary £29,000 per annum plus 34 days leave, rising to 39 and great benefits including Health cash plan
Home, a place where you belong
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, and stay close to customers and what matters to them, balancing performance with compassion. If you’re ready to grow as a leader without stepping away from the frontline, this role is for you!
What You’ll Do
- Lead and coach teams to deliver safe, high quality, person-centred services.
- Stay close to customers to make sure support reflects their needs and goals.
- Manage performance, quality, safeguarding, and compliance across services.
- Use data and insight to spot risks early and improve outcomes.
- Oversee budgets, staffing, and resources to keep services sustainable.
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Why join us
You’ll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when you’re ready. You’ll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UK’s Great Places to Work! We can't offer a CoS for this role.
You have
- Experience working in housing, care, or support services.
- Strong coaching skills and enjoy developing others.
- Experience managing quality, performance, and compliance.
- Confidence handling safeguarding and risk in complex services.
- A customer focused approach and lead with empathy and fairness.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
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The practical bits
- Permanent, full time (37.5 hpw)
- You'll work Monday - Friday 9am - 5pm (with some flexibility)
- Serviced based at our office in Tyne dock
- You need an Enhanced with barring list
- You need to be able to drive and have access to your own vehicle insured for business purposes
What’s in it for you?
- 2 paid volunteering days each year
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
- Career path with development and excellent training package.
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
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