crossover comms
Client Services Manager
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Job Title: Client Services Manager
Location: Hybrid (London 3 days a week) - See below
Reports to: Director of Operations
About Crossover
Crossover is a UK-based digital advertising specialist that provides sophisticated hyperlocal solutions to media agencies and brands directly. For certain clients, we are also responsible for the strategy and delivery of their national campaigns.
Our client base ranges from blue-chip, household-name brands through to smaller regional advertisers and whilst the majority of our campaigns run in the UK, we also activate across numerous international markets.
Our service offer is underpinned by unique proprietary hyperlocal technology that allows us to automate workflows and optimisation across all major social media platforms, YouTube and programmatically traded media such as CTV and digital audio.
Candidates have the opportunity to join an innovative, fast-growing business with a highly differentiated market proposition and an inclusive, flexible and entrepreneurial culture.
Role Overview
We are looking for an experienced client liaison to join our team and help our clients enhance performance with our hyperlocal technology. You’ll be supporting our sales team on key strategic client meetings while simultaneously ensuring that their cross-platform digital campaigns succeed. Half traditional account manager and half project manager, this role gives you the opportunity to experience both sides of our business and become an integral part of the team.
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Key Responsibilities
- Relationship Management Support: You are the face of our business from campaign set up to final reporting.
- Performance Reporting: Draft monthly or quarterly reviews (using our internal dashboards) and explain results and optimisation in a way that resonates with advertisers.
- Retention & Upsell: Identify opportunities to expand client accounts through new platforms or localised tactics that align with their growth.
- Workflow Orchestration: Manage the end-to-end lifecycle of digital campaigns across Social, In-App, Video and Search. Coordinate with colleagues to ensure deadlines are met.
Qualifications & Skills
- Client Management: Proven track record of managing client relationships within a digital agency, publisher, or intermediary environment (e.g., account retention, post-campaign analysis and leading client status meetings).
- Platform Proficiency: Experience with the advertising component of at least two of the following platforms: DV360/Google Ads, Meta, TikTok, Snapchat, Reddit, Pinterest
- Toolset Knowledge: You are comfortable using Google Sheets, Slides or the Microsoft Equivalents for analysis and presentations.
- Disposition: You are a detail-oriented problem solver who focuses on “how we can” instead of “why we can’t”
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Success Metrics
- Client Satisfaction: Keeping our partners subscribed and informed.
- Performance and Delivery: Ensuring colleagues have everything required to deliver campaigns in full and optimise them accordingly.
What We Can do for You
- Mentorship: Our business structure gives you the opportunity to learn from and work directly with digital leaders who have over 20 years of experience in advertising. We’ve navigated vast changes in marketing environments and toolsets. We are eager to help you achieve your long-term career goals.
- Exciting Technology and AI Implementations: We build our own technology and embrace AI while ensuring real people are still at the heart of strategy and decisions.
- Opportunity for Growth: As a fast growing company we anticipate opportunities for internal promotion to meet client needs.
Flexibility: We work in a hybrid manner - London office 3 days a week.
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