THE RECRUITMENT ORCHARD
Client Services Manager
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If you know print, love clients, and can keep multiple projects moving without dropping the ball, this role is worth a look.
I'm partnering with an established integrated creative production business that turns ambitious brand ideas into physical reality – across large-format print, retail POS, fabrication, exhibitions, events, logistics, and installation.
They work with major brands and agency partners, managing projects from initial brief and artwork right through to production, fulfillment, and installation. And they're looking for an experienced Client Services Manager to sit right at the heart of that process.
This isn't a traditional account management role. You'll own your clients and their projects – taking a brief, understanding exactly what needs to happen, quoting the work, coordinating production, managing suppliers and timelines, solving problems, and making sure everything gets delivered brilliantly. You'll be the person connecting the client, studio, production, logistics, and external suppliers – keeping everyone informed and every job moving.
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You'll be responsible for:
- Managing a portfolio of clients and building strong, proactive relationships
- Taking projects from brief → quote → production → delivery → invoice
- Translating client briefs into clear, production-ready specifications
- Coordinating Studio, Production, Logistics, and external suppliers
- Managing multiple live projects, deadlines, priorities, and risks
- Quoting standard activity and keeping an eye on costs, budgets, and margin
- Spotting opportunities to grow existing accounts
- Keeping project information accurate and commercially on track
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What I'm looking for:
- You'll already have experience within print, POS, retail graphics, creative production, print management, or marketing services and, importantly, you'll understand print production.
- You might currently be a Client Services Manager, Account Manager, Senior Account Executive, or Project Manager – the title matters far less than your ability to manage clients and get complex print projects delivered.
- Experience with large-format print, retail POS, Tharstern, or another print MIS would be particularly useful.
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