Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Job Description

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

Duties and Responsibilities:

• Lead a high-performing team to provide high-quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas, or other regular touch points. Provide in-the-moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating, and inspiring great performance while fostering a positive, inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and become fully engrained in the client organization, including building strong relationships with key stakeholders and understanding the organizational structure.
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire, among others.
• Directly work with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies, including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.
• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management.
• Drive standardization, continuous improvement, and consistency of processes and procedures.
• Work effectively as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.