We’re on the Hunt for a Talented Insurance Client Services Manager

We’re on the hunt for a talented Insurance Client Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

As a Client Services Manager

You will be responsible for the day-to-day management of the CS team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards.

So, What Does the Role of a Client Services Manager Here Involve?

• Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the book of business
• Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures
• Responsible for management administration for Account Handlers (holidays, sickness, absence)
• Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team
• Deal with performance issues for the team and conduct matters quickly and appropriately
• Responsible for the setting of personal training plans and carrying out appraisals for your direct reports
• As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.
• Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions
• Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.