Amtivo Group
Client Services Manager
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Client Services Manager
Kings Hill, West Malling (Hybrid)
Reporting to: Group Client Services Director
Permanent | Competitive Salary + Benefits
At Amtivo, we're on an exciting growth journey, helping organisations around the world achieve compliance, certification and business excellence.
We're looking for an inspiring Client Services Manager to lead one of our client account management teams. This is a unique opportunity for a commercially minded leader who is passionate about developing people, strengthening client relationships and driving sustainable business growth.
This isn't a traditional account management role.
You won't carry your own portfolio. Instead, you'll lead, coach and empower a team of talented Account Managers, giving you the opportunity to make a broader impact across client retention, customer experience and revenue growth.
If you thrive on building high-performing teams, influencing business strategy and delivering exceptional customer outcomes, we'd love to hear from you.
Why Join Amtivo?
This is a chance to:
- Lead a growing and highly visible client services team
- Shape the future of account management across the business
- Work closely with senior leadership and key stakeholders
- Make a measurable impact on customer retention and commercial growth
- Develop and mentor future leaders within the organisation
- Join a business that's ambitious, collaborative and continuously evolving
The Opportunity
As Client Services Manager, you'll be responsible for the overall success of your client account squad, leading performance across customer retention, revenue growth and client satisfaction. You'll create an environment where your team can thrive, combining strong leadership with commercial insight to ensure clients receive exceptional service and continue to see value from partnering with Amtivo.
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This role offers significant visibility across the business and the opportunity to influence both strategic and operational decision making.
What You'll Be Doing
Lead a High-Performing Team
- Inspire, coach and develop a team of Account Managers and Senior Account Managers
- Create a culture of accountability, collaboration and continuous improvement
- Support career development and succession planning across the team
- Champion exceptional client service standards
Drive Client Retention & Growth
- Own squad performance across retention, renewals and account growth
- Help your team identify and maximise cross-sell opportunities
- Monitor customer health, proactively managing risk and reducing churn
- Use data and insight to drive performance improvement
Deliver Commercial Success
- Manage performance against revenue and retention objectives
- Maintain visibility of pipeline, forecasts and growth opportunities
- Provide strategic insights to help shape wider business planning
- Ensure strong operational discipline and consistent execution
Build Strong Partnerships
- Collaborate with Sales, Marketing, Operations, Finance and Compliance teams
- Partner with senior stakeholders to continuously improve the client experience
- Act as a trusted leader and ambassador for both your team and your clients
- Support the Group Client Services Director on key initiatives and projects
What Success Looks Like
In your first 12 months, you'll have:
- Built a highly engaged and high-performing team
- Delivered strong customer retention and growth results
- Developed future talent and clear progression pathways
- Strengthened customer relationships across your portfolio area
- Established yourself as a trusted leader within the business
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What We're Looking For
Essential
- Experience leading client services, customer success or account management teams
- A proven track record of improving retention, customer satisfaction and commercial performance
- Strong coaching and people development skills
- Exceptional stakeholder management and communication abilities
- Commercial awareness with the ability to balance customer needs and business objectives
- Experience managing complex customer relationships and navigating challenging situations
You'll Stand Out If You Have
- Experience in a subscription, recurring revenue or service-led business
- Led teams through periods of growth or transformation
- Strong CRM, forecasting and pipeline management experience
- A passion for creating exceptional customer experiences
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.
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