Retention and Risk

• Carry accountability for retention across your portfolio.
• Track account health continuously and identify risk early, using engagement signals, performance trends, and stakeholder changes.
• Escalate at-risk accounts internally before they reach crisis point, with a documented plan to recover them.
• Run structured account planning for every top-tier client, covering objectives, risks, relationships, and growth opportunities.

Commercial Growth

• Know Absolute's full service range well enough to recognise where a client has a need we can meet, and to make the case for it credibly.
• Identify and progress opportunities to increase scope, add service lines, or extend contract terms across the portfolio.
• Work with the Managing Director and the Heads of department to shape and price proposals for existing clients.

Internal Leadership

• Act as the bridge between clients and delivery teams, protecting both the client outcome and the team's ability to do good work.
• Brief internal teams clearly, so specialists start with context rather than a forwarded email.
• Feed client insight back into the wider agency, including sector trends, competitor activity, and recurring points of friction.
• Contribute to improving the client journey, from onboarding through to renewal.
• Maintain accurate records of account activity, strategy documents, commercial terms, and client communication in agreed systems.

What We Are Looking For

• A track record of managing significant client relationships in a digital agency, consultancy, or client-side marketing team, with retention and growth numbers you can speak to.
• Working knowledge of SEO and paid media. You do not need to run the campaigns, but you need to hold a credible conversation about strategy, performance, and trade-offs without deferring every question to a specialist.
• Commercial literacy. You can read a client's business, understand where revenue and margin come from, and connect our work to it.
• The presence and confidence to hold a room with senior stakeholders, deliver difficult messages, and keep trust intact.
• Strong project management instincts, with the organisation to run multiple accounts and multiple service lines at once without dropping detail.
• A relationship builder. Delivery teams should want to work on your accounts, and clients should want you in the room.
• Evidence of spotting and converting upsell or cross-sell opportunities within an existing client base.
• Comfortable with data. Confident in GA4, Search Console, Looker Studio, and platform reporting, and able to turn numbers into a clear commercial story.

Highly Advantageous

• Experience with regulated sectors such as iGaming, financial services, legal, or healthcare, and an understanding of what compliance means for marketing delivery.
• Experience managing accounts where both SEO and paid media sit under one retainer.
• Familiarity with how agencies are structured commercially, including where margin is made and lost on a retainer.
• Understanding of how AI search and LLM visibility are changing what clients expect from an agency.
• Experience of formal renewal or procurement processes with larger organisations.

Package and Structure

• Base salary: £35-£45k
• Performance-related bonus linked to retention and portfolio growth
• Remote working, with expected travel for client visits

What We Offer in Return:

• Fully remote working in the UK (opportunities to work from anywhere within Europe – exceptions apply).
• Free Private Medical Health Insurance (with cash back option on Vision & Dental care & 40% off Nuffield Health gym Membership)
• Companywide Christmas shutdown - 3 additional paid days leave over the Christmas period.
• Company Pension Scheme.
• Opportunities to progress if you’re up for the challenge.
• Training sessions galore across multiple disciplines.
• Opportunities to speak at industry events and conferences if you want to.
• A library, where you can select a book of your choice and we will send it to you for free.
• A birthday gift and the afternoon off on us.
• Extra treats on your work-versary (annually)
• Early finish on the last Friday of every month.

Diversity & Inclusion

At Absolute Digital Media, diversity and inclusion are central to our values. We believe a representative team creates better digital marketing services and makes us stronger as a business.

We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age, and disability. We select candidates based on skills, knowledge, qualifications, and experience.

Process

• Stage one: introductory call with the Managing Director.
• Stage two: formal interview covering account management, commercial thinking, and channel knowledge.
• Stage three: scenario task, presenting an approach to a live at-risk or growth account.