MoreLife (UK) Ltd.
Client Services Manager
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Client Services Manager
Hybrid with two days a week in London | Reporting to Head of Operations
37.5 hours/week | 40,000 - 45,000 p/a
LEAD THE TEAM THAT'S THE FIRST FACE OF MORELIFE BY VOY
For 25 years, Morelife has helped people build sustainable, healthier lives — supporting over 12,000 patients a year through weight management and integrated lifestyle services across England. Now backed by Voy and powering our programmes with new technology, we're entering an exciting growth phase, and we need a Client Services Manager who wants to be part of building what comes next.
Client Services is our front office: the first point of contact for every person who comes to us, from GP and self-referrals through to their first group session. It's a high-volume, high-impact operation — and we're looking for someone who can lead it with both heart and rigour.
WHAT YOU'LL BE DOING
- Leading, mentoring and developing the Client Services team — building a culture of accountability and continuous learning among team leads and their teams
- Owning the end-to-end client journey, from referral and onboarding through to booking and ongoing communication
- Partnering with clinical and operations teams to deliver a seamless experience across every touchpoint
- Redesigning processes and workflows to boost efficiency, resource allocation and consistency
- Spotting bottlenecks and capacity risks before they become problems
- Using technology and automation to sharpen response times, scheduling and communication
- Building client feedback loops that genuinely shape how the service evolves
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WHAT YOU'LL BRING
- 3+ years' operational management experience, including leading field-based delivery teams
- A track record running high-volume client or patient contact operations, and turning activity data into decisions
- Experience managing a team of 20+
- A genuine appetite for challenging and rebuilding processes, not just maintaining them
- Sharp people leadership skills and the confidence to empower team leads
- A natural curiosity for data, comfortable digging into performance metrics to find better ways of working
- Strong communication skills, equally comfortable with frontline staff and senior clinicians
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WHY MORELIFE BY VOY
We're guided by six values that shape how we work: Care Above All, Own It End to End, 1% Better Everyday, Think Big Think Deep, Never Settle, and One Team One Fight. If you want a role where you can genuinely rebuild how things work — not just run what's already there — this is it.
We're committed to safer recruitment practices and to meeting CQC standards across everything we do, reflecting our responsibility to the people and communities we support. All roles require a DBS check (enhanced for roles involving direct client contact). Morelife by Voy does not hold a sponsor licence, so candidates must already have the right to work in the UK. We're a Disability Confident employer — let us know if you need any adjustments during the process.
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