Callum James Consulting
Client Services Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ever managed a team so big you forgot what your actual job was?
This one's the opposite. You'd be leading a team of five, and you'd still be close enough to the work to jump on a client call yourself when it matters.
It's a newly created leadership role at a fast-growing fintech. They've built a market-leading trading platform that helps banks, asset managers, hedge funds and private banks trade electronically, and those are exactly the type of clients this role supports.
They're headquartered in London, but Newcastle is where the growth is happening right now, a hub of around 20 people across development, finance and support, and this role sits right in the middle of it. They've just landed a major new partnership and are scaling into the US and Asia too. The support function you'd be leading already exists, four junior analysts and one senior, based in Newcastle, they just don't have anyone leading them yet.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You'd own escalations, get properly involved in onboarding for key clients, and spend your first 90 days working out where the team's support maturity actually sits today, before building and delivering the plan to move it forward. Client feedback you gather feeds straight into the product roadmap, so this isn't a role where your input disappears into a black hole.
You'll need experience managing a small, hands-on client support or client services team within a technology or software business, that's the one non-negotiable, this isn't a generalist customer service background. Ideally that's been supporting financial software specifically, though a strong software or SaaS support background elsewhere is still worth talking to me about. A genuinely operational mindset and real willingness to work directly with clients matters too, this isn't a role where you can delegate everything down.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Newcastle-based, hybrid, three days a week in the office. £60,000 to £80,000 depending on experience, with some flexibility for the right person, plus a discretionary bonus, private medical, life assurance and pension.
If you'd rather build a function than inherit one, get in touch and tell me what you're leading at the moment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills