Howden
Client Services & Operations Support Assistant
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Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees and spanning more than 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
The jobholder will carry out a range of broking and technical duties to support the Client Service and Operations teams ensuring that their activities are completed in accordance with the relevant Company and/or Group policies.
What you'll do
Reporting:
- Under the direction of Line Manager and other senior colleagues, determines priorities and activities to achieve both business and personal goals
- Manages assigned projects and contributes to other projects as required
- Provides relevant management information as required by senior management
General:
- Carrying out pre renewal tasks and creating a robust document trail in accordance with set parameters for scheme and open market business
- Providing a post renewal service to finalise clients placement and all association actions with responsibility for diary and follow ups as required. This will include but not be limited to, ERN chasers, Subjectivity chasers, Claims LOGS, chasing of final documents from insurers
- Assisting with Mid Term adjustments as required
- Preparation of claims reports
- Respond to the departments requirements as appropriate
- Respond to clients (internal and external) as appropriate
- Behave with all clients (internal and external) fairly and ethically
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Finance:
- Ongoing management of aged debt
- Management of return of client money
- Management of accounts queries and corrections
- Setting up and management of Premium Finance loans
- Management of timely debiting and liaising with central Invoice processing team on queries for Open Market
- Preparation of month end invoicing due diligence
Sales Support:
- Maintenance of data on prospecting system
- Prospecting system super user
Security and Counterparty:
- Robust knowledge of SCP systems and controls
- Management of SCP queries within the broking teams
Regulatory and Compliance:
- Data input of Contract Certainty
- Input and review of FCA Classifications and other regulatory data points
- Highlighting of upcoming Vulnerable Customers and associated actions
- Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedure
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if any)
- Maintains accurate records and deals with correspondence appropriately
- Operates in an honest, professional and ethical manner
- Strictly adheres to the Group Employee Code of Conduct
- Completes all relevant regulatory training
Data Quality & management & IT:
- Responsibility for quality of data input
- Resource to input or correct data as required by the business
- System testing support, policy migration and crisis management support in relation to IT projects and deployments
Who we're looking for:
- Experience not essential, training will be given. However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance.
- Understanding of processes and procedures within the insurance market
- Attention to detail with the ability to produce accurate documentation and to file documents appropriately
- Ability to work independently and within a team
- Good prioritisation and organisational skills
- Self-motivated
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- GCSE’s (or equivalent) including mathematics and English Language essential
- Technically proficient in MS Office software, including Word and Excel
- Commitment to work towards CII Qualifications
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What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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