BMC Recruitment Group
Client Services Representative
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BMC Recruitment Group is currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
- Salary remuneration of £29,000.
- Full-time permanent position
- Working Hours - Shift based as per the below every three weeks (including 1hr Lunch)
- Week 1 – 8:00am – 5:00pm
- Week 2 – 8:30am – 5:30pm
- Week 3 – 11:00am – 8:00pm
- Hybrid Working following training - 2 days from home - 3 days office based
- Free on-site parking
- 33 days annual leave, including bank holidays (increases with length of service)
- Company pension contribution (increases with length of service)
- Company/team events throughout the year
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Your Duties & Responsibilities include:
- Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
- Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
- Understanding system task failures and manually processing these
- Answering incoming and making outgoing calls to build relationships with advisers and clients
- Dealing with queries and helping to resolve escalation cases generated within the team
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You will need:
- Strong Communication skills.
- Strong problem-solving and decision-making skills.
- Strong organisational and time management skills.
- The ability to build positive relationships with team members, clients, and other stakeholders.
- Knowledge of MS Office products, such as Excel and Word
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