Client Services Scheduling Administrator

• 📍 Winsford
• 💰 Salary: £27,040 per annum
• 🕒 Full-Time | Monday–Friday | 08:30–17:00

About the Role

We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.

You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.

Key Responsibilities

• Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
• Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
• Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
• Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
• Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
• Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
• Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
• Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.
• Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling, and ensuring timely and accurate completion in line with SLAs.