Proclinical Staffing
Client Services Senior Coordinator
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About the Company
Acacium Life Sciences is a global talent and workforce solutions partner supporting organisations across the Life Sciences sector. Through our specialist brands, including Proclinical and R&D Partners, we help innovative organisations access the talent they need to bring life-changing products and therapies to market.
Our purpose is simple: helping our partners grow. We achieve this by combining deep market expertise, global reach, and an unwavering commitment to delivering exceptional service. Guided by our values of being long-term partners, tireless experts, and always delivering on our promises, we're proud to support organisations making a difference to patients around the world.
About the Role
Are you highly organised, detail-oriented, and passionate about delivering exceptional client service?
We're looking for a Client Services Senior Coordinator to join our growing team and play a key role in supporting strategic client partnerships across both Proclinical and R&D Partners. This is an exciting opportunity for an experienced coordinator, administrator, client services professional, or sales support specialist looking to develop their career within a fast-paced, international organisation.
In this highly visible position, you'll work closely with our Client Services leadership, delivery teams, marketing, finance, and operational functions to ensure the seamless coordination of client activities, business development initiatives, and key account programmes.
If you enjoy building relationships, juggling multiple priorities, and being at the heart of a busy commercial function, we'd love to hear from you.
Responsibilities
- Provide day-to-day coordination and administrative support to the Client Services team
- Support the onboarding and growth of new client partnerships across the Acacium Life Sciences group
- Assist with the preparation of proposals, tenders, RFPs, presentations, and client-facing sales materials
- Coordinate internal and external meetings, workshops, interviews, assessment centres, and client review sessions
- Organise travel, accommodation, and logistics for client-facing activities and business development initiatives
- Support the planning and delivery of conferences, networking events, exhibitions, and client visits
- Maintain accurate records of client contracts, terms of business, and commercial documentation
- Ensure documentation and communications are managed in accordance with company processes and compliance requirements
- Act as a key liaison between Client Services and internal stakeholders including Marketing, Finance, Delivery, Operations, Talent Acquisition, and Business Support teams
- Support account managers and leadership teams with reporting, presentations, and client updates
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Key Account Support
As part of this role, you'll also play an important role in supporting some of our most strategic client relationships by:
- Coordinating activity across key client accounts and delivery teams
- Facilitating communication between clients and internal stakeholders
- Tracking actions, deliverables, and project timelines to ensure commitments are met
- Assisting with client reporting and programme updates
- Helping to deliver a professional, consistent, and high-quality client experience
- Supporting the ongoing growth and success of key partnerships
Required Skills
To be successful in this role, you will:
- Have previous experience within a coordination, administration, client services, sales support, business support, or commercial support role
- Be highly organised with the ability to manage multiple tasks and competing priorities
- Have excellent written and verbal communication skills
- Be confident building relationships with a wide range of stakeholders
- Demonstrate strong attention to detail and a commitment to quality
- Be comfortable working both independently and as part of a collaborative team
- Have strong Microsoft Office skills, including Outlook, Word, PowerPoint, and Excel
- Comfortable working within a fast-paced environment
- Able to prioritise effectively and work to deadlines
- Driven to deliver outstanding service to both clients and colleagues
- Adaptable and eager to continuously improve processes and ways of working
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Preferred Skills
While not essential, we'd be particularly interested in candidates with:
- Experience within recruitment, staffing, professional services, or Life Sciences
- Exposure to bids, tenders, RFPs, or proposal management
- Experience supporting key accounts or client relationship activities
- Familiarity with CRM systems such as Bullhorn
- Experience coordinating events, client meetings, or commercial projects
What We Offer
- Hybrid working with flexibility to balance office and remote working
- Clear career progression opportunities within a growing global organisation
- Comprehensive training and development programmes
- Exposure to international clients, projects, and markets
- Opportunity to work closely with senior commercial leaders
- Dynamic, collaborative, and inclusive working culture
- Company incentives, recognition programmes, and social events
- Competitive salary and benefits package
- The opportunity to contribute to organisations advancing healthcare and improving patient outcomes worldwide
Equal Opportunity Statement
We are passionately committed to building an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed. We actively encourage applications from candidates of all backgrounds and believe that diverse perspectives make us stronger as a business and better partners to our clients.
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