allpay Limited
Client Services Support Advisor
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About The Role
We have a fantastic opportunity for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office.
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role, you will provide support to our clients ensuring high levels of satisfaction and resolution of queries.
As a Client Services Support Advisor some of your key duties will include:
- Handling enquiries and providing information and advice on allpay’s products and services.
- Taking responsibility for resolving queries or ensuring a clear escalation procedure where enquiries cannot be resolved within the department or in an agreed timescale.
- Handling payments via the telephone from customers as required, in a polite and efficient manner.
- Developing, maintaining, and operating record keeping systems (both manual and computer based) to ensure that the team provide efficient services for clients and their customers.
- Carrying out any administrative duties required to efficiently perform the role.
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About You
You will need to demonstrate to us that you have:
- Proven record of delivering first-class customer service.
- An outstanding telephone manner with proven strong communication skills, both verbal and written.
- First rate attention to detail and the ability to maintain accurate records.
- Ability to deal with confidential information and to handle sensitive matters.
- A flexible and adaptable approach to changing working environment, as well as positive attitude and ability to work well with others.
- General education to GCSE standard or equivalent or Customer Service qualifications.
About Us
People are at the heart of allpay and we reward our employees with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.
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We work with some great recruitment agencies. We do not choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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