allpay Limited
Client Services Support Apprentice
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About The Role
allpay Limited are now recruiting for Apprentice Customer Service Advisor to join our Client Services Team. The role is based in our Hereford Head Office, Whitestone.
You will join a friendly, professional, and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role you will learn to provide support to our clients ensuring high levels of satisfaction and resolution of queries across a variety of products and bespoke portals.
Working closely with your team, you will learn about allpay products and services, and you will be supporting your team to help resolve queries either by phone or e-mail which may include taking payments, password resets, and assisting with downloading files.
Some Other Key Elements Of The Role Will Include
- Learning and maintaining relevant internal procedures.
- Recording and maintaining accurate electronic records.
- Reporting, logging, and communicating faults.
- Working towards taking ownership of complaints and resolution.
Please note that after successful completion of the first year in Apprenticeship, the salary will increase to £26,247 p.a.
Please note that your application will be forwarded to the Herefordshire Group Training Association (HGTA), who are the training provider for this apprenticeship, and who may contact you to arrange their assessment.
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- I do feel that there is a feeling of camaraderie within the team, we do pull together in difficult situations, and everyone will drop what they are doing to help you.
- Work life balance is great at allpay.
- Lovely people, great team spirit.
- Fantastic restaurant, good food.
- The charity involvement that allpay support is excellent.
- Get to learn new things every day.
- No two days are the same. You never know what query maybe waiting to be solved and the satisfaction you get when their query is resolved, and by the end of the call you’ve made them smile or even have a laugh.
- Working in Customer Service team is like a family.
- Working within a great friendly team.
- Helping clients and customers taking payments/queries gives me good job satisfaction.
- Within the team we have nights out and social gatherings.
- Within the team we have a diverse age range, this does not stop us or hold us back.
About You
To be successful in this role, a friendly and approachable attitude will be essential as well as:
- A passion for helping and assisting people.
- A willingness to learn and develop outstanding customer service skills.
- Possess a professional telephone manner and be able to communicate well over phone and email.
- GCSE qualifications in Maths and English C or 4 and above or equivalent.
- Ability to use Microsoft Office, i.e. Outlook, Excel, and Word, training will be provided for other bespoke systems.
- Proven ability to work well as part of a team and possess attention to detail skills.
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About Us
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover, and an onsite gym. This is coupled with our excellent Learning and Development offering.
We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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