datawrkz
Client Servicing - UK and US Markets
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About us:
Founded in 2013, Datawrkz is a rapidly growing global digital advertising solutions company with a strong presence in India, the US, and the UK. Acquired by Nazara Technologies in 2022 and further strengthened by the acquisition of S&T in the UK, we continue to expand our global footprint and capabilities.
Led by industry veterans, Datawrkz partners with advertisers and publishers to solve complex marketing challenges across industries. We specialize in full-funnel advertising with a strong focus on delivering measurable outcomes.
Our expertise spans Search, Social, Programmatic, and platform partnerships (including Google, Meta, The Trade Desk, Amazon DSP, and others), enabling us to deliver performance-driven solutions.
With over a decade of experience, our team combines analytical rigor with deep product knowledge to help mid-market clients and global brands achieve their marketing goals.
Learn more about us at:
- https://datawrkz.com/careers
- https://datawrkz.com/company/
- https://www.linkedin.com/company/datawrkz/
- https://www.mediawrkz.com/
Join our Client Servicing team:
Our Client Servicing team is the face of Datawrkz to our clients. The team owns the relationship, understands what each client is trying to achieve, and makes sure our delivery teams turn that into results. You will work with growth-focused clients across the UK and US, alongside delivery teams in India. If you are someone who can take ownership of relationships, communicate clearly, and keep complex work moving across teams and time zones, we want to speak with you.
Role: Client Servicing – UK and US Markets
Basic Role Information
Job Title: Client Servicing - UK and US Markets
Function: Client Servicing
Reporting to: Manager/Exec - Client Servicing
Location: United Kingdom
Experience: 3 - 6 years
Markets Serviced: United Kingdom and United States
Working Hours: UK-based role with regular overlap with US client working hours
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Role Purpose
This role is the primary interface between Datawrkz and its UK- and US-based clients. You will own client communication, understand and translate client requirements, coordinate internal delivery teams, oversee campaign delivery, and protect client satisfaction. This is a client servicing role focused on relationship and account growth.
What you will do
1. Client Communication and Relationship Management
- Act as the primary day-to-day point of contact for assigned clients.
- Build and maintain strong, trusted relationships with client stakeholders including CMOs.
- Run regular client calls, check-ins, and business reviews, keeping communication clear and consistent.
- Set and manage client expectations on timelines, deliverables, and outcomes.
- Keep clients informed of progress, risks, and changes proactively, before they have to ask.
- Maintain accurate records of client conversations, decisions, and action points.
- Manage escalations as they arise and work with campaign teams to ensure a fast resolution.
2. Understanding and Translating Client Requirements
- Understand each client’s business objectives, target audiences, and success measures.
- Translate client goals into clear, actionable briefs for internal delivery teams.
- Ask the right questions to clarify scope, priorities, and constraints up front.
- Ensure requirements are documented and agreed before work begins.
- Anticipate when a request needs re-scoping and raise it early with the client and internal teams.
- Act as the bridge between client intent and internal execution.
- Be the voice of the client in the room.
3. Campaign Coordination and Delivery Oversight
- Track campaign timelines and deliverables to ensure work is delivered on schedule.
- Oversee delivery quality against the agreed brief, without owning hands-on campaign setup or optimization.
- Work with internal teams across different time zones to keep delivery moving.
- Flag delivery risks early and coordinate the response.
- Ensure handoffs between teams are clean and nothing falls through the gaps.
- Keep clients updated on delivery status throughout the cycle.
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4. Reporting, Insights, and Client Presentations
- Own the preparation and delivery of client reports and performance updates.
- Work with internal teams to turn campaign data into clear, client-ready insights.
- Ability to storyboard - Present results, learnings, and recommendations to client stakeholders, including CXO-level audiences.
- Ensure reports are accurate, on time, and tell a coherent story.
5. Supporting Client Growth
- Identify opportunities to deliver more value within existing accounts through strong servicing.
- Support renewals by maintaining high service quality and clear value articulation.
- Surface potential expansion opportunities to internal commercial owners.
- Help build the case for additional scope using delivery results and client outcomes.
- Keep internal teams informed of account direction and growth signals.
What We Are Looking For
1. Experience
- 3–6 years of client servicing, client success, agency servicing, or similar experience.
- Experience servicing growth-stage or performance-focused clients.
- Experience managing multiple clients independently.
- Experience working with founders, CMOs, and senior marketing leaders.
- Experience servicing UK or US clients.
- Experience working with offshore or distributed teams.
2. Digital Marketing Knowledge
- Experience in digital media, advertising, performance marketing, or adtech.
- Strong understanding of paid search, paid social, programmatic, display, video, and CTV.
- Ability to understand metrics such as CPA, CAC, conversion rate, and ROAS.
3. Communication and Stakeholder Management
- Strong written, verbal, and presentation skills.
- Ability to simplify complex campaign information for non-technical audiences.
- Willingness to work with regular UK, India, US time-zone overlap.
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