Vyntra Global
Client Solutions Manager - Financial Crime Prevention
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Solutions Manager – Financial Crime Prevention
Hybrid – Our office is based in Yverdon-Les-Bains, Switzerland. The role requires regular travel to Yverdon-Les-Bains and to clients across Europe.
Vyntra helps banks and financial institutions detect, investigate and prevent financial crime through its Financial Crime Prevention technology.
We're looking for someone who understands fraud and financial crime and enjoys working directly with customers to solve problems, improve processes and get more value from their technology. You'll own a portfolio of customers, working closely with them to understand their fraud and financial crime challenges, develop improvement plans and coordinate the people and activities needed to deliver them.
This is a hands-on, customer-facing role combining financial crime expertise, advisory skills, account ownership and delivery coordination.
What you'll do
- Own a portfolio of customers, building relationships across fraud, financial crime, risk, compliance, operations and technology teams.
- Understand customers' fraud risks, operational challenges, detection capabilities, priorities and objectives.
- Advise customers on how to improve their use of Vyntra's Financial Crime Prevention solutions.
- Develop account plans covering adoption, operational improvements, new capabilities and longer-term objectives.
- Drive the delivery of those plans, coordinating multiple activities, stakeholders and internal teams.
- Proactively follow up on actions, resolve blockers, manage changes and keep initiatives moving.
- Handle customer escalations, bringing together the right specialists and maintaining ownership through to resolution.
- Run customer reviews and working sessions, asking the right questions, identifying risks and recommending practical improvements.
- Help customers improve and mature their fraud detection, investigation and financial crime prevention processes.
- Work closely with Product, Professional Services, Support and Sales to deliver customer outcomes and identify opportunities for growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll bring
- Solid professional experience in fraud prevention, financial crime, fraud risk management or related banking and financial services activities.
- A practical understanding of fraud typologies, detection methods, transaction monitoring, investigation processes and financial crime controls.
- Knowledge of fraud risks across banking, payments and digital financial services, with an appreciation of the wider fintech and regulatory environment.
- Experience working directly with customers or business stakeholders in an advisory, consulting, implementation, service delivery or account management capacity.
- The ability to understand a customer's situation, ask informed questions, identify improvements and recommend practical next steps.
- Experience developing and managing customer plans, coordinating stakeholders and driving multiple workstreams to completion.
- Confidence handling complex customer situations, balancing immediate operational issues with longer-term priorities.
- Clear communication skills and the ability to engage credibly with operational, technical and senior business stakeholders.
- Strong organisational skills, initiative and the ability to work independently.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Useful additional experience
- Experience with fraud detection or financial crime technology, including transaction monitoring, alerting, case management or investigation tools.
- Knowledge of AML, regulatory compliance or financial crime risk frameworks.
- Experience across different fraud environments, including digital banking, account takeover, payment fraud, fintech or telecommunications.
- Customer Success or strategic account management in financial crime technology or enterprise software.
- Experience supporting product adoption, customer retention or account growth.
- Working with international financial services customers.
About Vyntra
Vyntra brings together the expertise of NetGuardians and Intix, providing Financial Crime Prevention and Transaction Observability solutions to financial institutions around the world. You'll join our Customer Success function, working closely with customers and internal teams to help them achieve measurable improvements in their financial crime prevention capabilities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London