Picnic Media Limited
Client Success Executive - Fixed Term Contract (approx 6 weeks)
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Picnic's Mission
Picnic's mission is to drive a higher quality ad-funded internet. With 70% of people finding digital ads annoying, brands are wasting spend on ad experiences that just don't work - and we're on a mission to fix that. We're a fast growing, founder led startup, passionate about making digital advertising better for everyone.
About the Role
We're looking for a Client Success Executive to join our CS team on a short, fixed term contract - and it's a genuinely great chance to get real, hands on experience fast. This is a client facing role, conducted primarily over email, where you'll support a portfolio of clients and get stuck into the day to day delivery of live programmatic advertising campaigns, working closely with our Trading team to keep things moving.
If you're a recent graduate, or just starting out and looking for experience in an ambitious, fast paced business full of great people, this is an opportunity worth grabbing!
Responsibilities
Client Support & Communication
- Act as day to day point of contact for a portfolio of clients, primarily via email
- Respond promptly and clearly to client queries, keeping campaigns moving without delay
- Build quick, confident relationships with clients you may not have met before
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Campaign Setup & Delivery
- Help set up and manage programmatic advertising campaigns from brief through to launch
- Source and organise creative assets from clients ahead of go-live
- Liaise closely with the Trading team to get campaigns live on time
Cross-functional Collaboration
- Work alongside the wider Client Success, Sales and Trading teams to ensure smooth day to day delivery
- Flag risks or blockers early, keeping the right people informed
Requirements
- Enthusiastic and comfortable communicating directly with clients over email
- Organised, quick to pick things up and happy working in a fast paced environment with truly great people
- No prior industry experience is required but you should be confident using everyday tools like Gmail and Google Sheets - and comfortable using AI tools as part of your day to day
- This role will report into Ellie, our Head of Client Success. Ellie and the team will give you training and support along the way but equally, we're looking for someone who's happy to get stuck in and figure things out as they go.
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Benefits
- An Overview of the Role
- If you're London based, we'd love to have you in the office 1-2 days a week to get to know the team in person but it's not essential - we're flexible with remote working for this contract
- A fixed term contract of around 6 weeks, starting asap with the possibility of further opportunities down the line (though we can't guarantee it)
- Experience inside a great business: brilliant people, a strong culture and an office just by Borough Market
- The chance to get stuck into more than just your role: join team socials, work alongside other departments and see first hand how a fast growing start-up actually operates
If this sounds like something you would love to do and you're immediately available, please apply!
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