TAC Insights Ltd
Client Success Manager
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Your mission
Love building relationships and delivering exceptional client experiences? Looking to work in a growing organisation that appreciates work/life balance and has flexibility at its core?
At TAC Insights, we're on a mission to create the most valuable enterprise technology events in Europe.
Our conferences bring together senior technology leaders, customers, solution providers and industry experts in the SAP ecosystem to solve real business challenges, build meaningful connections and accelerate digital transformation.
As our sponsorship business continues to grow, we're looking for a Client Success Manager to become the trusted partner for our sponsors, ensuring they receive exceptional service, maximise their investment and want to come back year after year. The Client Success Manager is the bridge between Sales and the delivery functions – translating sponsor expectations into operational and systems requirements.
What you'll be doing
You'll be the primary point of contact for sponsors from the moment a contract is signed through to post-event reporting. You'll help our sponsors:
- Understand and maximise their event investment
- Execute campaigns and activations successfully
- Drive attendance and engagement
- Facilitate valuable introductions and meetings with a white glove service for our key partners
- Navigate event platforms and technologies
- Achieve measurable business outcomes
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You'll collaborate closely with all departments – including Sales, Marketing, Production, Event Delivery and Systems – to ensure every sponsor receives a seamless experience.
What we're looking for
We're less interested in job titles and more interested in finding someone who loves working with clients and helping them succeed. You'll likely have experience in:
- Client/customer success in events
- Account management
- Event operations
- Sponsorship fulfilment
- Project management
You'll also bring:
- Excellent communication and relationship-building skills
- Strong organisation and attention to detail
- A proactive, solutions-focused mindset
- Commercial awareness and customer empathy
- Confidence working across multiple stakeholders and projects
- Fluency in AI and embedding AI into your daily work
Experience with HubSpot, event technology platforms, hosted meetings programmes, executive briefings or high-touch client service environ
What we offer
Why join TAC Insights?
We know that great people want more than just a job. That's why we offer:
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- Flexible hybrid and remote working
- A genuine commitment to work-life balance
- Private healthcare and critical illness coverage
- 26 days annual leave, rising to up to 30 days with each year of service
- Birthday day off
- Summer half day Fridays
- Holidaybuy/sell scheme
- Career growth in a fast-growing business
- International travel
- The chance to work with some of Europe's most recognised technology brands
Most importantly, you'll join a friendly, ambitious team where your ideas are valued and your impact is visible.
About us
TAC Insights Ltd. is a business formed to provide business-centric, B2B events and content across a range of topic areas (including IT and technology, industrial asset management and SAP Solutions). We offer a flexible and collaborative environment in which our employees are empowered to share innovations, work with high levels of autonomy, drive forward ideas and develop their professional capabilities whilst achieving an ever-important work-life balance. In return for your passion, commitment and hard work, we offer competitive rates of pay, opportunities for travel and additional employee perks such as summer hours, hybrid working and team get togethers.
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