Client Success Manager (MedInsight)

Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

Preferred Skills and Experience:

• Bachelor’s degree in related field or equivalent work experience
• 5+ years of experience in data analytics, health care, or related field
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution
• Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability
• Ability partner cross-functionally to drive adoption, satisfaction and growth
• Identify opportunities to improve client outcomes or business impact
• Ability to learn and navigate a variety of technical tools to review and analyze client data
• Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions
• Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use
• Ability to ensure data quality, integrity, and security across all data sources and platforms
• Experience with problem-solving and with the ability to work independently and as part of a team
• Experience with Databricks and cloud platforms, particularly Microsoft Azure
• Prior exposure to healthcare payer or ACO data
• Prior exposure to EHR systems, clinical data, and claims data
• Strong communication skills (written and verbal)
• Team player with excellent interpersonal skills

Additional Skills (Nice to Have):

• Familiarity with project management software ex. Azure DevOps, Jira
• Exposure to Python, R, SQL, or other programming languages

This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required.

Location:

This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is November 30, 2026.

Compensation:

The overall salary range for this role is $78,800 - $145,130. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - 145,130.
• All other locations the salary range is $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What Makes this a Great Opportunity?

• Join an innovative, high growth company with a solid industry track record
• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
• Enjoy significant visibility in your work and be recognized for your wins
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Benefits:

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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