Cisilion
Client Success Manager
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Cisilion are a Global IT Solutions and Managed Service Provider that is fuelled by trust, agility, and excellence. We have combined our collective expertise over 23 years to deliver on our client’s business objectives backed by 25+ industry awards, 100% organic revenue growth since 2019, 60%+ 3-year headcount growth with 250+ clients across the world.
The Role
The Client Success Manager is responsible for helping clients achieve measurable business value from their investment in Cisilion. Through proactive engagement, strategic Success Planning and strong stakeholder relationships, you will deliver exceptional client experiences, drive meaningful business outcomes and support long-term client success.
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You will own a portfolio of client relationships, acting as the primary advocate for your clients within Cisilion. Working closely with Sales, Operations, Service Delivery and Commercial teams, you will ensure clients realise value from our services, achieve agreed outcomes and view Cisilion as a trusted strategic partner.
The role is centered on four key objectives:
- Delivering measurable client outcomes.
- Creating exceptional client experiences.
- Protecting and growing recurring revenue.
- Driving continuous improvement and operational efficiency.
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Experience needed:
- 3-5+ years experience in a Client Success Manager, Customer Success Manager or similar role.
- Experience within an MSP, Managed Services Provider, Cisco or Microsoft Partner, IT Services organisation is highly desirable.
- Knowledge of Microsoft Cloud and/or Cisco Networking products.
- Experience with Customer Engagement, Customer Lifecycle Management, Adoption & Consumption, Renewals and Customer Retention.
- Commercially aware and comfortable identifying growth opportunities.
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