Places for People
Client Support Administrator
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Client Support Administrator
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a Client Support Administrator to join our busy administration team, providing essential support to both internal and external areas of the business.
Where will I be working?
Working at our offices in Northwich, CW9 7LN
What are the working hours?
37.5 hours per week Monday to Friday
What you'll be doing:
- Processing Refunds: Accurately handle service charge and overpayment refunds, ensuring compliance with internal controls and deadlines.
- Investigating Payments: Locate and reconcile missing payments, working closely with finance teams and external stakeholders to resolve discrepancies.
- Managing Requests: Respond to Major Works/Section 20 requests from property managers, ensuring all documentation is complete and responses are timely.
- Venue Booking: Coordinate and book venues for AGMs, EGMs, and resident meetings, ensuring all logistical needs are met.
- Mass Communication: Prepare and send mail merges to occupiers and owners, ensuring accuracy and compliance with communication standards.
- Keys & Fobs Management: Issue, receive, and track keys across the North region, maintaining up-to-date records for security and accountability.
- Customer Service: Deliver clear, timely communication to customers, taking ownership of interactions and going the extra mile to resolve issues.
- Over 60's Call System: Manage and monitor our over 60's call system, ensuring all emergency contact details are current for Appello's call system.
What we're looking for:
Essential:
- Strong administrator with experience in an office-based administration function
- Demonstrate experience in handling customer queries in a multi-channel function.
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (especially Excel and Word for mail merges)
- Effective time management and organisational skills
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Option to buy/sell up to 5 days annual leave each holiday year
- Life Assurance Cover
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
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What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
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If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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