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Client Support Apprentice
MY PENSION EXPERT LIMITED
DONCASTER, South Yorkshire (DN1 3BW)
Closes in 10 days (Friday 9 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
We have a great opportunity to work in our Client Support team. As a member of the team, you will be point of contact with new clients. Your responsibility will be to deliver quality customer service, increasing effectiveness and ease of doing business with us. This is a fantastic opportunity to commence a career in financial services.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training
- Course: Customer service practitioner (level 2)
- Hours: Monday - Friday, 8:30am - 5.00pm. 40 hours a week
- Start date: Monday 2 November 2026
- Duration: 1 year
- Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide comprehensive administration support to the Client Support team
- Liaise with relevant parties to chase outstanding documentation required to complete pension checks via, telephone or post
- Responsible for completion of administrative tasks in the relevant area, such as scanning, electronic filing and diary bookings
- Ensure all client records are electronically filed and updated where required
- Contacting clients to retrieve any required information and to answer any queries they may have
- Provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
- Dealing with confidential information
- Support the organisation internally and externally by communicating about MPE’s sustainability values, culture and commitments
Where you'll work
My Pension Expert
Collonades House, Duke Street
DONCASTER, South Yorkshire
DN1 3BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: DN COLLEGES GROUP
Training course: Customer service practitioner (level 2)
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Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule:
- Training will be at North Lindsey College/Doncaster College where you will access a wide range of facilities on offer
- Block release/Day release
- You will undertake the Customer Service Practitioner standard
- You will undertake Functional Skills for English and/or Maths if needed
- You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a qualified client support advisor of the future
Requirements
Desirable qualifications
- GCSE in: MATHS AND ENGLISH (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- You must be able to travel to and from work and college.
- Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
- The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
- We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points. A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
About this employer
My Pension Expert are the UK’s leading at-retirement financial adviser, committed to helping clients make informed decisions about their retirement. Our specialists provide clear, expert pension adviser to help maximise the potential of the clients pension and to help them understand what options are available.
https://mypensionexpert.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
Tracey Butterfield
tracey.butterfield@dncolleges.ac.uk
The reference code for this apprenticeship is VAC2000055837.
Apply now
Closes in 10 days (Friday 9 October 2026 at 11:59pm)
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