First Intuition
Client Support Co-ordinator - Internal Vacancy Only
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Job Title: National Client Coordinator
First Intuition is an award-winning, fast-growing accountancy training and apprenticeship provider, recognised by Ofsted as 'Outstanding'. Our success is built on exceptional learner experiences, strong employer partnerships and a commitment to putting people first.
We're looking for a proactive and highly organised National Client Coordinator to join our National Client Team. Working closely with the National Client Relationship Manager, you'll play a key role in delivering an outstanding service to our clients and students, coordinating training programmes, managing enquiries and ensuring a seamless learning journey from enrolment through to qualification.
This is an excellent opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering a high standard of service. In return, you'll join a collaborative and supportive team where your contribution helps learners and employers achieve their goals.
Duties and Responsibilities
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- Manage client enquiries through a variety of communications and ensure responses met SLA requirements
- Manage mailboxes, ensuring they are organised and maintained
- Ensuring all student course and exam bookings are made and confirmed with support from National Client Administrator
- Maintaining student and client records with course and exam booking data, progress reporting and the documentation and implementation of changes to study pathways are regularly reviewed and updated
- Liaising with regional FI centres in the coordination of national client requirements
- Supporting National Client Relationship Manager with data collection, implementation of programme changes and sharing feedback / highlighting issues
- Providing proactive support to students, including sending exam reminders, contacting students to plan their next steps, and arranging tutor support where required
- Supporting the sign up of new apprentices/students in the administration of the sign-up process
- Supporting additional work as required by management from time to time
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Qualifications and Skills
Essential
- Excellent attention to detail
- Effective communicator with excellent interpersonal skills
- Ability to effectively manage client relationships, promptly responding to queries and ensuring expectations are managed
- Strong organisational and time management skills
- Ability to manage own workload
- Thorough understanding of MS Office tools
Desirable
- Experience of working in the education/apprenticeships sector
- Understanding of the accountancy sector
Benefits
- 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
- Hybrid working, all necessary equipment provided
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
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