Radley Green
Client Support Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Support Manager (Accountancy background)
London | Hybrid | £50k - £60k + benefits
Radley Green is partnering with a fast-growth Accounting Practice, who are part of a £20m revenue professional services group, to recruit a Client Support Manager.
Accountancy background, but prefer working with clients to working in the numbers? Join a fast-scaling accountancy and compliance tech platform in a commercial, client-facing role.
The Role
You'll manage a portfolio of clients through their whole journey, from onboarding to renewal and expansion. Your aim is to make sure every client gets real, measurable value from the platform and stays with it, growing as they do.
Your accountancy experience is key. Because you know how bookkeeping, year-end accounts, tax returns and statutory deadlines work in practice, you'll speak clients' language, anticipate what they need and guide them with confidence when things get complex. You'll resolve escalations quickly, spot risks before they turn into churn, and find where more of the platform would help them.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role
- Be the trusted advisor and main point of contact for a portfolio of key clients
- Drive onboarding, adoption and engagement so clients get real value
- Own escalations, including accountancy and compliance queries, with the in-house Accountancy team
- Track client health and act early on churn risks
- Find and progress renewals, expansions and upsell
- Feed client insight back to Product and Ops to shape the platform
- Help build scalable customer success processes as the business grows
Experience
- An accountancy background, from a practice or an accountancy tech platform, with practical knowledge of accounting processes and UK compliance
- Client-facing experience in Customer Success, Account Management or a similar role, ideally in accountancy, B2B SaaS or tech-enabled services
- The ability to talk accounts, tax and compliance with confidence and put them in plain English for business owners
- A proven record of boosting retention, cutting churn and growing revenue through renewals and upsell
- Strong relationship skills, and comfort handling tough conversations and escalations
- A data-led approach, using CRM, usage, NPS/CSAT and churn data to decide where to focus
- Commercial awareness, with the ability to link client success to business results
- Excellent written and verbal communication
- Experience with Xero and HubSpot (or similar)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
On Offer
- Comprehensive benefits and hybrid working
- Real progression in a fast-scaling business
- Genuine influence over product and customer experience
This is a great role in a fast-growth business and if you match the above requirements, please send your CV through for consideration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location