Titan Wealth Planning (TWP) - IFA Administration Role

Overview

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

Role Description

This role will provide support to financial advisers or consultants to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures. The role is hybrid, working from our office in Inverurie.

Responsibilities

• Helping advisers to prepare for client reviews by:
  • Ensuring all client and plan information is up to date on IO.
  • Requesting plan information from the respective providers either by post, email, or directly from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
  • Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans.
  • Adding the details of any missing policy information to IO as required.
  • Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value.
  • Checking the income expectations on all the clients' plans to ensure that these are correctly recorded and update as required.
  • Collating the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund-based, or adviser charges.
  • Using the standard templates within IO, create and check the client valuation report and upload to IO.
  • Producing any ‘OneNote packs’ requested by the advisers including:
    • Client Charter
    • FE Analytics research on the funds held by the client
    • KID (Key Information Documents)
    • Data capture form from IO
    • Client Valuation Report
  • Producing comparisons between old and new centralised investment propositions.
  • Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
  • If requested, checking and validating client income expectations held within the system.
  • Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
  • Frequently interacting with advisers and client support to ensure that we deliver an excellent customer service to all clients.
  • Producing client letters as required.
  • Answering phone calls as they come in via the Main Hunt Group.
  • Ensuring that the level of service, as agreed with each client, is delivered in a timely manner.
  • Dealing efficiently with all day-to-day telephone and email enquiries from clients and providers.
  • Creating and maintaining effective client files.
  • New business processing and application submission.
  • Liaising with product providers as and when necessary, chasing as often as required.
  • Keeping up to date with new products, technical, or legislative changes within the marketplace.
  • Always complying with the Compliance policies.
  • Engaging with training and development as applicable.
  • Performing ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.