Intercontinental Exchange Holdings, Inc.
Client Support Specialist, Pricing & Reference Data
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Job Purpose
The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology, and product issue troubleshooting.
The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.
The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.
Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds, and insurance companies
- Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
- Support clients across the different reference data, pricing, and analytics, methodology questions, etc.
- Analyze valuation disputes and discrepancies, and troubleshoot technical issues
- Use multiple types of tools and systems to conduct analysis
- Problem solving and troubleshooting
- Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers, and product managers
- Identify trends to address with the client or internally to improve client experience and workflow
- Communicate with colleagues to maximize efficiencies
- Tracking client questions and issues
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge and Experience
- Bachelor's degree required
- Basic knowledge of the Financial Services industry
- Effective listening, verbal, and written communication skills
- Problem-solving skills
- Critical thinking
- Call hosting skills
- Ability to work under pressure
- Experience in a professional work environment
- Positive attitude and deep customer service orientation
- Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location