Evolve Psychology Services
Client Support
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About Evolve Psychology
At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and neurodevelopmental psychology means in practice. Laura’s vision was simple yet powerful: to bring care, connection, empathy, and clinical excellence together, with no compromise.
What started as a small practice delivering expert witness and neurodevelopmental assessments has grown into an international independent psychology and neurodevelopmental service providing services across the UK, Ireland and beyond. In the UK, we provide services through the NHS and private, specialising in a variety of pathways, including:
- NHS-funded neurodevelopmental assessments via Right to Choose (online when clinically appropriate and in-person)
- Private neurodevelopmental assessments (online when clinically appropriate and in-person)
- SpLD assessments, including dyslexia and dyscalculia
- Intellectual disability assessments, including cognitive
What sets Evolve apart?
- Expert leadership: Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 20+ years’ experience across mental health, neurodevelopmental, psychological and forensic services, bringing deep clinical insight and hands-on leadership to everything we do.
- NHS-accredited provider: Recognised for delivering high-quality services regionally and nationally across the UK.
- Innovative systems: Work with cutting-edge digital workflows and custom-built electronic record systems designed to reduce administrative burden and increase efficiency.
- Values-led culture: Compassion, clarity, and integrity guide everything we do, from team interactions to family support.
- Sustainable growth: With clinics across the UK, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre.
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The Role
As Client Support at Evolve Psychology, based at our Head Office in Harrogate, you will play a key role within the Bookings Team as part of our Client Support Department, supporting appointment scheduling and communication across all clinics and remote services.
You will be responsible for ensuring clients are booked efficiently into assessment pathways across NHS and private services, helping to deliver a smooth and positive experience from first contact through to appointment attendance.
You will be responsible for:
- Booking and coordinating appointments across multiple clinics and remote services
- Managing clinician diaries and scheduling availability
- Sending appointment information and relevant documentation to clients
- Updating and maintaining client records and scheduling systems accurately
- Liaising with families, clients, clinicians and team managers
- Developing and maintaining databases and service delivery records
- Handling incoming and outgoing correspondence including calls and emails
- Monitoring key service delivery databases to ensure smooth operations across all clinics
- Ensuring compliance with GDPR, confidentiality, and information governance standards
- Supporting administrative processes to maintain high-quality service delivery
Our Ways of Working
- Digital workflows and smart administrative tools reduce manual tasks and enhance efficiency across clinics
- A custom-built electronic patient record system, continuously refined based on feedback
- Ongoing training and onboarding to ensure confidence in all tech and systems
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What you will bring
- Experience working within a healthcare, clinical, or patient-focused environment, with an understanding of NHS or private pathways
- Experience managing appointment bookings, coordinating schedules, or working with diary management systems in a fast-paced administrative environment.
- Strong attention to detail and accuracy, particularly when handling schedules and client information
- Understanding of confidentiality, GDPR, and data protection requirements
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with patient notes, CRM systems, and administration processes
- Strong organisational and time-management skills, with the ability to manage competing demands across multiple sites
- Ability to work effectively both independently and within a multidisciplinary team
- Excellent communication and interpersonal skills, with a professional and empathetic approach to clients, families and colleagues
- Positive, proactive, and solution-focused attitude in a busy working environment
Why work with Evolve?
Be part of a supportive, purpose-driven team dedicated to transforming neurodevelopmental care across the UK. At Evolve, we offer:
- A values-led culture where operational excellence, compassion, and staff wellbeing come first
- Generous leave entitlement: 28 days annual leave plus bank holidays, and a day off for your birthday
- Private healthcare to support your physical and mental health
- Company events
- Pension contributions
Please note: This is a full-time vacancy, Monday to Friday, 9 to 5. We are unable to offer a different work pattern at this time.
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