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At Dr Emma Clinics, we believe exceptional healthcare begins long before a treatment starts.
We’re looking for someone who naturally creates unforgettable experiences. Someone who notices the little details, anticipates people’s needs before they ask, and understands that genuine hospitality is about making every person feel welcome, valued, and cared for.
This isn’t a traditional reception role.
We’re searching for a Clinic Concierge who will become the heartbeat of our patient experience.
The ideal person will have experience in:
- Luxury hotels or five-star hospitality
- Premium customer service
- High-end retail or concierge services
- Private healthcare or aesthetics (desirable but not essential)
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You’ll be responsible for:
- Delivering a world-class patient journey from arrival to departure
- Creating a calm, luxurious clinic environment
- Welcoming and caring for patients with warmth and professionalism
- Diary management and appointment coordination
- Assisting with treatment preparation and patient aftercare
- Supporting our social media content through behind-the-scenes moments and patient experience
- Helping ensure every detail within the clinic reflects our premium brand
We’re looking for someone who is:
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- Naturally warm and personable
- Exceptionally organised
- Proactive and able to use their own initiative
- Calm under pressure
- Passionate about delivering five-star service
- Immaculately presented
- A brilliant communicator
- Proud of the details that others often overlook
At Dr Emma Clinics, we’re building more than a clinic. We’re creating an experience that patients genuinely look forward to.
If you believe exceptional hospitality belongs in healthcare, we’d love to hear from you.
Please send your CV and a short cover letter explaining why you’d be the perfect fit.
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