About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

About the Role

As Clinic Coordinator at JD Healthcare, you will take a lead role in front-of-house operations — ensuring every patient, visitor and partner who comes through our doors receives a consistently exceptional experience. This is a role with real responsibility: you will supervise the reception team, manage complex patient queries and work closely with clinic management to keep day-to-day operations running smoothly and to the highest standards. If you thrive in a fast-paced, people-focused environment and want your work to carry real meaning, we would love to hear from you.

What You Will Do

• Lead front-of-house operations, acting as the first point of escalation for reception-related queries and ensuring a welcoming, well-organised patient environment at all times
• Manage complex patient queries, bookings and front-of-house processes with accuracy and efficiency, including appointment scheduling, patient registration and PRISM/HFEA portal administration
• Process patient payments accurately and oversee end-of-day financial reporting and records
• Support patient communication including post-consultation follow-ups, cost explanations and next-step guidance
• Monitor and update patient outcome tracking lists to support reporting and follow-up processes
• Oversee stock control for reception and clinic supplies, ensuring timely ordering and inventory management
• Liaise with IT, maintenance and external partners to resolve operational issues and maintain clinic functionality
• Support coordination of clinic events such as open days, contributing to continuous improvement and an exceptional patient experience (occasional weekend or bank holiday cover may be required)