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Clinic Coordinator
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Operations Team | Full Time £25,000 per annum
Location: Birmingham (Edgbaston)
Working Pattern (Monday to Friday)
- 9:00am to 5:00pm
- 11:00am to 7:00pm
Join a Team Making a Real Difference
For over 15 years, Medinet has partnered with the NHS to reduce waiting times and improve patient access to essential healthcare services. As one of the UK's leading providers of insourced and community clinical services, we have supported more than 1 million patient treatments and continue to grow across a range of healthcare specialities.
We're looking for a highly organised, proactive and people-focused Clinic Coordinator to join our Operations Team. This is an exciting opportunity to play a key role in the planning, coordination and delivery of clinical services that directly impact patient care across the UK.
If you thrive in a fast-paced environment, enjoy building relationships, solving problems and keeping multiple projects moving at once, we'd love to hear from you.
The Opportunity
As a Clinic Coordinator, you will act as the central link between clinical teams, NHS stakeholders and internal departments to ensure services are fully resourced, efficiently coordinated and successfully delivered.
You'll work closely with operational leaders, healthcare professionals and commercial teams to support the mobilisation of new services, manage clinician scheduling, coordinate workforce planning and ensure clinics run smoothly.
This role offers genuine career development opportunities within a growing healthcare business where your contribution will have a direct impact on patient outcomes.
What You'll Be Doing
Workforce Planning & Clinic Coordination
- Coordinate and schedule clinical teams across multiple healthcare services.
- Ensure contracts are fully resourced, typically planning up to 12 weeks in advance.
- Match and place appropriately skilled clinicians into services and contracts.
- Monitor staffing requirements and proactively identify potential resourcing risks.
- Support clinician engagement and maintain strong relationships with healthcare professionals.
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Mobilisation of New Services
- Support the launch of new NHS and healthcare contracts.
- Coordinate workforce planning of service go-live dates.
- Compile and manage key customer documentation, including clinician credentials and CVs.
- Ensure clinicians have the necessary training, onboarding and system access before service delivery begins.
Operational & Administrative Support
- Manage clinic administration activities including reporting, inbox management and clinician queries.
- Support with clinic changes, cancellations and service updates.
- Maintain accurate records and ensure all operational systems are kept up to date.
- Assist with audits, reporting and operational performance monitoring.
Stakeholder Management
- Build strong working relationships with NHS partners, clinicians and internal teams.
- Communicate staffing updates and operational information to key stakeholders.
- Collaborate closely with Operations, Finance, Sales and Commercial teams.
- Escalate operational risks, challenges and opportunities when required.
Continuous Improvement
- Support business growth initiatives and service development projects.
- Contribute ideas to improve processes, efficiency and customer experience.
- Share best practice and support cross-functional collaboration across the business.
What We're Looking For
Essential Skills
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise competing demands.
- Customer-focused approach with outstanding stakeholder management skills.
- Ability to work accurately under pressure in a fast-moving environment.
- Confident using Microsoft Office applications.
- Professional, proactive and solution-oriented mindset.
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Essential Experience
- Experience in scheduling, workforce coordination, administration or operational support.
- Experience managing multiple priorities and deadlines.
- Strong customer service or stakeholder-facing experience.
Desirable Experience
- Previous experience within healthcare, NHS or clinical operations environments.
- Experience as a Clinic Coordinator, Hospital Administrator, Waiting List Coordinator, Medical Scheduler or similar role.
- Experience using systems such as EMIS, Planday or other workforce management platforms.
Personal Attributes
- Highly organised and detail oriented.
- Positive, adaptable and resilient.
- Motivated by delivering excellent service and improving patient experiences.
- Collaborative team player with a hands-on approach.
- Calm, professional and confident communicator.
Why Join Medinet?
- Genuine opportunities for career progression and development
- Be part of a growing organisation supporting the NHS nationwide
- Work alongside leading healthcare and operational professionals
- A collaborative and supportive team culture
- Make a meaningful difference to patients by helping improve access to care
Equal Opportunities
Medinet Group is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applications are welcomed from all suitably qualified candidates regardless of race, religion, gender, sexual orientation, disability, age or any other protected characteristic.
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