Royal United Hospitals Bath NHS Foundation Trust
Clinic Coordinator and Administrator - Adult Therapies team
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Job Overview
Join our Administration Team in the Adult Therapies department
This is an opportunity to come and make a difference and be part of the Administration team in the Adult Therapies department at the Royal United Hospitals Bath NHS Foundation Trust.
We are looking for someone who is keen to learn about the different services offered by the department and who is a motivated and highly organised individual with excellent communication skills to provide comprehensive, proficient and efficient administrative support working with various clinical and non-clinical teams within the department, the RUH and community settings.
In this role, you must be able to manage multiple tasks using your own initiative while meeting deadlines. Attention to detail and problem solving skills are key to success in this role.
As the first point of contact for our patients and visitors – both in person and over the phone – you will play a vital role in creating a welcoming and professional experience. That’s why a friendly approachable manner is essential for this role.
You will be joining a friendly and supportive team and you will receive comprehensive training and ongoing development to help you succeed and grow in your role.
If you have the skills we are looking for and would like to help us provide an excellent service for our patients, we would love to hear from you.
Main duties of the job
- Provide efficient administrative support including appointment booking, referral processing, filing, scanning, and record management.
- Welcome, identify, and check in patients, ensuring a professional and patient-focused experience.
- Maintain accurate patient information and update electronic patient records (EPR) as required.
- Schedule new and follow-up appointments within appropriate timeframes, prioritising urgent referrals.
- Record patient attendance and clinic activity accurately using Trust systems.
- Respond promptly and professionally to enquiries via telephone, email, and face-to-face communication.
- Liaise effectively with clinicians and multidisciplinary teams to support smooth clinic operations.
- Arrange interpreter services and support patients with communication or understanding needs.
- Assist in reducing missed appointments by managing clinic capacity and filling vacant slots.
- Support team objectives through cross-cover, staff training, service improvement initiatives, and adherence to Trust policies and procedures.
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Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
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Detailed Job Description And Main Responsibilities
Please refer to the detailed Job Description and Person Specification for comprehensive information regarding the key responsibilities, essential criteria, required skills, knowledge, experience, and expectations associated with this role.
Person specification
Experience
Essential criteria
- Previous experience of working in a patient or customer focused environment
Desirable criteria
- Previous healthcare environment experience.
Experience
Essential criteria
- Demonstrable ability to work effectively as a team member.
Desirable criteria
- Experience using the RUH’s clinical systems.
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Hannah Ongaro
- Job title: Adult Therapies Admin Lead
- Email address: hannah.ongaro@nhs.net
- Telephone number: 01225 821349
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