This role is about more than managing the day-to-day. We're looking for someone who can lead with confidence, inspire their team, embrace change and create an environment where colleagues feel supported and patients continue to receive an exceptional experience.

You'll be responsible for balancing operational excellence with commercial success while maintaining the warm, family feel that has made Sturminster Dental Care so successful.

Key Responsibilities

Leadership & Team Development

• Lead, motivate and inspire a high-performing clinical and administrative team.
• Foster a positive, supportive and collaborative culture.
• Conduct daily huddles, one-to-ones and monthly practice meetings.
• Recruit, onboard and develop colleagues.
• Manage annual leave, sickness absence, performance and employee relations matters.
• Coach and mentor colleagues to achieve their full potential.
• Build strong relationships with clinicians and support teams.

Commercial & Financial Performance

• Take ownership of the practice's financial performance with full P&L accountability.
• Analyse KPIs, financial reports and operational data to identify opportunities for growth.
• Deliver revenue, EBITDA and Annual Operating Plan (AOP) targets.
• Translate business insights into practical actions that improve productivity and profitability.
• Conduct monthly business reviews and implement action plans.
• Approve payroll, associate payments and practice expenses.
• Support local marketing initiatives to increase patient growth and strengthen the practice's reputation.

Operational Excellence

• Ensure the smooth day-to-day running of the practice.
• Optimise clinician diaries, recalls and utilisation.
• Oversee equipment servicing and maintenance.
• Manage stock levels and quarterly stock takes.
• Handle patient complaints professionally, empathetically and efficiently.
• Ensure excellent CQC compliance and health and safety standards.

Collaboration

• Build strong working relationships with clinicians, associates and central support teams including Finance, Marketing, Recruitment, HR and IT.
• Attend quarterly leadership meetings with the Director of Clinic Support.
• Participate in Envisage Dental's annual One Team event.
• Support neighbouring practices where required.

About You

You're an experienced leader who enjoys developing people, you'll bring a strong commercial mindset, excellent business acumen and the confidence to make informed decisions that balance operational efficiency, financial performance and outstanding patient care.

We're looking for someone who is:

• A calm, approachable and a confident leader.
• Comfortable leading an experienced, long-standing team.
• Commercially aware with experience managing KPIs, budgets and business performance.
• Experienced in leading, coaching and developing people.
• Confident managing employee relations, performance issues, absence and difficult conversations.
• Resilient and able to make decisions while holding people accountable.
• Skilled at leading teams through change, maintaining engagement and building trust.
• An excellent communicator with strong relationship-building skills.
• Highly organised, proactive and solutions-focused.

What We Offer

• Competitive salary plus performance-related bonus scheme.
• Flexible full-time working pattern (4 or 5 days per week - 32-40 hours).
• Company pension.
• Annual GDC registration (where applicable).
• Fully funded CPD.
• Employee referral scheme.
• Discounted dental treatment.
• Holiday purchase scheme.
• Ongoing leadership development and career progression.

Ready to Apply?

Click Apply today or contact Vicky in our Recruitment Team for a confidential conversation, vicky.tanday@envisage-dental.co.uk

Envisage Dental is an equal opportunities employer committed to creating an inclusive workplace. We welcome applications from all suitably qualified candidates regardless of race, religion, belief, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.

As part of our commitment to fair and equitable recruitment practices, we do not request or consider salary history during the hiring process. Compensation is determined based on the requirements of the role, relevant skills, qualifications and experience.

ENVCM