Manchester University NHS Foundation Trust
Clinic Pathway Coordinator
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Job Description
About Us
We are eager to recruit candidates who are highly motivated, enthusiastic, and enjoy a challenge, to join our large, diverse team in a very busy yet rewarding environment within our Audiology Department. On joining the Division Head and Neck, the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
Role Overview
The role of Audiology Administrator requires attention to detail, organization, and prioritization skills, and the ability to use initiative. The successful candidate will have excellent communication skills, demonstrate flexibility, and be committed to improving the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.
Key Responsibilities
- Ensuring patients are seen/treated in a timely manner and in accordance with waiting list principles and relevant target dates as detailed in the Trust Access Policy.
- Managing all clinics to maximum capacity, escalating shortfalls in line with agreed Standard Operating Procedures (SOP's), and ensuring all clinic activity is outcomed and actioned in a timely manner to prevent unnecessary open registrations.
- Using the electronic patient record system known as HIVE, part of the role will be to review the patient task list and proactively manage patient pathways in line with national targets.
- Contributing to the provision and smooth running of a front of house/reception service, ensuring customer service needs are met in full. This may involve staff supervision.
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About Manchester University NHS Foundation Trust (MFT)
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
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You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
Important Notes
- Please note that this is not a role that MFT will offer sponsorship for, so you will need to ensure you have your own ongoing right to work in the UK.
Contact Information
For further details/informal visits, contact:
- Name: Helen Milne
- Job title: Audiology Admin Team Lead
- Email address: Helen.milne@mft.nhs.uk
- Telephone number: 0161 217 3193
At MFT we’re All Here For You - every step of the way. Join us today.
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