University Hospitals of Derby and Burton NHS Foundation Trust
Clinic Receptionist and Administration Officer
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Job Description
About the Role
To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.
To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.
To provide administrative support to the Health Records Department.
This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.
We have an opportunity for 25.5 hour posts. This will be a 7am to 7pm service.
Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.
You will be joining an already established team who have patient care and outcomes at the heart of everything they do.
We offer an excellent working package and free on site parking.
This role will require the successful candidate to occasionally work across our local community sites.
If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.
Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.
Responsibilities
- Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.
- To record data, using Lorenzo, SystmOne and the room booking software.
- To record and update case note folder location details on the case note tracking system.
- To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.
- Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.
- Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.
- Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.
- To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.
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Important Dates
- Closing date of advert: 20th August 2026
- Date of interview: 10th & 11th September 2026
About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
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What We Offer
In Return We Will Offer
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts About Our Trust
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Contact Information
For further details / informal visits contact:
- Name: Stacey Edwards
- Job title: Operational Co-ordinator
- Email address: stacey.edwards4@nhs.net
- Telephone number: 07385539593
Stacey Edwards
Operational Co-ordinator
07385539593 or 0115 8554155
Debbie Lowndes
01159 512256
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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