Meadowside Osteopathy
Clinic Receptionist
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We’re looking for a friendly, organised and professional Receptionist & Front of House Coordinator to join our team from September 2026.
This is a permanent, salaried role for 3-4 full days per week, including pension and holiday pay.
Could you help us welcome our patients and visitors, and keep our clinic running beautifully?
Meadowside Osteopathy is a values-led private clinic with a simple purpose: to help people feel better through everything we do.
If you love people, enjoy creating a great customer experience, and take pride in keeping things calm, smooth and professional, this could be a lovely role for you.
About the role
As Front of House Coordinator, you’ll help support the smooth day-to-day running of the clinic.
Your role will include helping patients feel welcomed and well looked after, supporting enquiries and bookings, taking payments, coordinating the diary, and helping the clinic run calmly and smoothly throughout the day.
The right person will be confident, kind, organised and able to communicate clearly with people who may be in pain, worried, unsure, or looking for guidance about their care.
Role details
- Permanent salaried position
- Pension and holiday pay included
- 3–4 full days per week
- Ideal start date: September 2026
- Competitive salary, depending on experience
What we can offer
- A comfortable, friendly and supportive working environment
- A great team with a strong ethos and culture
- Meaningful work where you can make a real difference to people’s experience
- A varied role with lots of patient contact
- Training on our systems and clinic processes
- The opportunity to contribute to a values-led clinic with a strong focus on patient care, professionalism and continuous improvement
Who we’re looking for
You may have worked in reception, hospitality, customer service, sales, healthcare administration or another client-facing role.
What matters most is that you are warm, professional, organised and confident communicating with people.
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We’re looking for someone with:
- Excellent interpersonal and written communication skills
- Confidence speaking with patients in person, by phone, WhatsApp message and email
- Confidence explaining appointment options, treatment plans and costs clearly and professionally
- Confidence processing payments accurately and efficiently
- Good organisational skills and attention to detail
- Confidence using computer systems, with training provided where needed
- Experience in hospitality, customer service, reception, sales or a similar client-facing role would be a great advantage
You’ll be a great fit if you are:
- Positive, warm, calm and confident
- Professional and welcoming
- Organised, efficient and reliable
- Proactive and willing to help
- Good at creating a smooth and reassuring customer experience
- Comfortable communicating with different kinds of people
- Able to stay calm and clear when things are busy
- Motivated to work as part of a team
- Interested in contributing positively to the clinic’s vision, growth and ongoing development
What you’ll be doing
Your responsibilities will include:
- Welcoming patients and visitors warmly into the clinic
- Responding to in-person, phone, WhatsApp message and email enquiries courteously and efficiently
- Arranging appointment bookings and helping patients with appointment queries
- Explaining treatment plans, appointment options and costs clearly and confidently, in line with practitioner guidance
- Processing payments accurately and efficiently
- Supporting patients with general clinic information and helping them feel confident about their care
- Developing positive rapport with patients and helping them feel supported and committed to their treatment plan
- Working collaboratively with practitioners and other support team members to help the clinic run smoothly
- Supporting day-to-day diary coordination, including absences, meetings, room use and practitioner availability
- Coordinating routine administrative tasks such as stock orders, messages and handovers
- Opening and/or closing the clinic as required
- Helping keep the clinic neat, tidy, calm and welcoming throughout the day
- Supporting clear and professional communication between patients, practitioners and the wider team
- Upholding Meadowside’s values, standards and professional culture in all patient and team interactions
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What it’s like working at our clinic
You will start the day by opening the clinic, checking messages, preparing the reception area and making sure treatment rooms are ready for the day.
You would then spend time greeting patients and visitors, answering calls, responding to WhatsApp and email enquiries, working with the osteopaths to help patients understand and book their treatment plan into the diary, and looking after people waiting in reception — whether they are here for their own appointment or accompanying someone else.
Lunch with the team is an hour long, and may be in the staff kitchen or outside on our picnic bench. We try not to talk “shop” and have a proper break and a chat.
We have regular team huddles and monthly team meetings, which include our Good Egg Award, voted by everyone for the team member who went above and beyond for the team or patients that month.
We hold team days and social events several times a year, so everyone feels aligned and connected.
If you are interested in healthcare and want to learn more about what our osteopaths do, you’ll be in the perfect place to learn.
Every day is a little different, but the focus is always the same: helping patients and visitors feel welcome and looked after, and helping the clinic run smoothly.
How to apply
To apply, please email info@meadowsideosteopathy.co.uk with your CV and covering letter.
Please also include which days you are available to work, and your available start date.
References will be requested as part of the application process.
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