Clinical Admin Team Lead | Elland | Private Hospital | Full-time 37.5 hours

Competitive Salary and Great Benefits

Spire Elland have a great opportunity for a Clinical Admin Team Lead to join on a full-time permanent basis.

Job Purpose

To be responsible for providing clear professional leadership of administrative functions at Spire Elland Hospital and Dewsbury Clinic (Lead clinical administration services to include Ward clerks, Radiology, Physiotherapy, and medical records). Working to ensure key stakeholders are fully supported as appropriate, to include your teams, consultants, external contracted services, patients, and clinical staff.

The role will include change management and strategic planning across all administration services.

The role holder will be a daily link to our patient service center. To improve operational processes where required and ensure regulatory changes are effectively implemented across teams ensuring standards are met and delivery of key performance indicators. The role will involve being ‘hands on’ when required to support the ongoing delivery of customer-facing services.

Overall Responsibilities

• Provide clear leadership in the operation and delivery of administration functions, ensuring they perform to the required commercial, corporate, and professional standards; inspiring teams to provide world-class customer service excellence.
• Regularly monitoring performance and taking appropriate action to meet financial targets and key performance indicators.
• Developing strong and effective communication channels throughout administration departments by holding regular team meetings, 1 to 1’s, and promoting the correct Spire behaviors.
• To be ultimately responsible for the leadership of the teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety, and performance management including compliance with DSE assessments and manual handling requirements.
• Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
• Developing, leading, and maintaining a ‘one best way’ standard of customer service. Ensuring high standards of customer service are consistently reviewed and achieved.
• Constantly review performance of the services in your remit based on performance monitoring data feedback received from customers, including consultants, and developing action plans for ongoing continuous improvement.
• Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events.
• To assist the Operations Director in production of monthly business performance summaries detailing patient activity, labor costs, and areas of over/under spend.
• To monitor team service levels adjusting and reallocating of resources (such as staff) as required meeting the demands of the business.
• Sharing best practice with other hospitals creating and supporting network opportunities as identified.
• Provide and receive patient information, ensuring that all patient information is provided, received, and recorded in accordance with the Data Protection Act and Spire policies.
• The role requires a close working relationship with the 1 other Business Operations Team Leader who will lead the non-clinical administration teams. Sharing knowledge and innovations to allow for cross cover when required.
• Some cover for annual leave may be required.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.