Key Responsibilities

• Oversee the day-to-day work of the administration team, including workload allocation, support, and performance.
• Ensure client records, treatment statuses, appointments, discharges, and follow-up actions are accurate, complete, and kept up to date.
• Monitor administrative processes to ensure clients are appropriately admitted, reviewed, discharged, and closed in a timely manner.
• Carry out regular quality checks and audits of client records, assessments, care plans, consent forms, discharge documentation, and related clinical administration.
• Identify missing, incomplete, or overdue documentation and follow up with relevant practitioners and staff.
• Support the organisation’s compliance with CQC requirements, internal policies, confidentiality, and data-protection standards.
• Maintain clear systems for document control, reporting, action tracking, and audit outcomes.
• Assist with preparation for CQC inspections, internal audits, and quality-improvement activity.
• Work collaboratively with clinical staff to ensure administrative processes support safe and effective client care.
• Escalate risks, concerns, recurring issues, or gaps in documentation to senior management promptly.
• Help develop and improve administrative procedures, templates, and workflows.
• Provide hands-on administrative support when required.

Person Specification

Essential

• Previous experience in a senior administrative, quality assurance, compliance, or operational role within healthcare.
• Good working knowledge of CQC standards and expectations.
• Understanding of clinical documentation, client records, care plans, assessments, and discharge processes.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and confidence in identifying gaps or errors in records.
• Strong written and verbal communication skills.
• Ability to work collaboratively with administrative and clinical colleagues.
• Confident, approachable, and professional leadership style.
• Commitment to confidentiality, data protection, and high standards of client care.

Desirable

• Experience working in private healthcare, mental health, addiction services, or a regulated care environment.
• Experience of conducting audits or supporting CQC inspections.
• Experience using clinical record systems and booking or practice-management software.
• Previous experience supervising or managing an administration team.

How to Apply

Please submit your CV and a short covering letter outlining your relevant experience in healthcare administration, quality assurance, and CQC compliance.