About the Company

Re: Cognition Health is a leading provider of clinical services specializing in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world and deliver award-winning medico-legal services. We value people who are dedicated, hardworking, and looking to contribute to the growth of the business at an exciting time.

The Shared Service Administrator Role

The Shared Service Administrator will play a key role in supporting activities in the clinical pathway for patients/study participants in all Recognition Health Services, in both the UK/US and future entities. Working as part of a team, and in collaboration with on-site colleagues, the Shared Service Administrator will ensure our patients/study participants receive a responsive and high-quality service.

The role will also support key on-site activities, including supporting laboratory preparation, carrying out lab checks, working with site files, and clinical trial data in our Bristol site.

Key Responsibilities

• Providing administrative support to the Clinical Trial Coordinator, preparing CRFs (Source documents) and other essential documents
• Maintenance of Investigator Site File (ISF), study documents, and data entry
• Assist with laboratory sample management, including processing laboratory samples and assist with pharmacy checks
• Support the MRI/PET, or any other imaging, bookings, and results process from start to end, ensuring requests are made, tracked, and uploaded to CIMAR, EDC, and reports received in line with agreed timescales, escalating urgent results/delays, and complete the external visits on CRIO
• Support the blood and other test booking and results process from start to end, ensuring requests are made, tracked, and uploaded in line with agreed timescales, escalating urgent results/delays
• Ensure correspondence with external health partners (GPs, and other specialists) is requested, tracked, and results uploaded and filed in line with agreed timescales, escalating urgent responses/delays
• Prepare, proofread, and send clinic letters
• Ensure correspondence with patients/study participants and issues to the agreed timescales and to a high standard of accuracy
• Maintain adequate records and ensure all relevant information is accurately documented in the patient/participant’s electronic or paper files and relevant systems
• Support telephone cover, responding to telephone queries, and transferring calls to the relevant business areas
• Perform data entry and ensure data queries are resolved promptly in accordance with RCH SOPs, policy, and ICH-GCP principles.
• Assist with other administration of all services and studies, as and when required
• Support central scheduling, booking appointments, re-scheduling, responding to scheduling-related enquiries, and resolving scheduling issues
• Support patient expense reimbursement management (internal/third party provider)
• Support patient and insurance billing
• Support Prescription management
• Serve as a member of the Shared Service Centre team with the goal to contribute towards efficient management of patients and participants, sharing ideas for improvement and innovation
• Work collaboratively with site staff to problem-solve and resolve queries expediently