Healthcare 21
Clinical Applications Specialist
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Who we are?
Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do.
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.
Job snapshot
To provide procedural and product expertise to targeted & selected accounts, Develop strong & trusted relationships with Key Opinion Leaders (KOL) through Case protocol & procedures, case observations, field travel, meeting attendance, educational seminars.
Develop, support, build and maintain strong customer relationships and provide clinical training with surgeons and nurse teams.
Drive procedures and case with in the accounts and report outcomes. Supporting our Service team in always providing excellent customer service
Territory: Field based (NI & Dublin)
Candidate Location: Northern Ireland or bordering counties in ROI
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Responsibilities:
- Driving utilization of specific procedures within established account
- Provide full support to the commercial team to establish potential new business and assist in preparing and reviewing account potential.
- Represent Healthcare 21 during clinical evaluations and demonstrations including any relevant Tender processes
- Pass on potential leads for new products, opportunities, and customers to our Commercial Team
- Provide input on new product development based on in-field experience
- Support the commercial team occasionally in accounts in the Dublin and surrounding region
- Effectively use our internal Software and other CRM systems
- Demonstrate an excellent knowledge of the product and a complete understanding of BPH and the alternative procedures
- Priorities objectives and schedule work to make best use of time and resources
- Maintain up-to-date and comprehensive knowledge of sales products
- Actively gather market intelligence on our own and competitor portfolio / activities and supply information punctually in line with the requirements set out by management
- Participate in trade shows, training, and marketing activities both in NI and ROI
- Maintain accurate records for the territory
- Provide full on-site training to customers when required and ensure all training is documented
- Provide application support to our installation/service team
What are the role requirements?
- Relevant Clinical qualification is essential
- 2+ years of experience within a similar role is desirable
- Ability to connect easily with medical staff including surgeon’s nurses and technicians, to build immediate trust
- Confident to guide clinicians based on the product training received.
- Clinical and Product expertise – Strong understanding of the healthcare environments, clinical work flows and medical or laboratory instruments
- Ability to co-ordinate and deliver effective training or product training for the end user such as Physicians and Nurses.
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Who exceeds in this role?
Top performers would have:
- Capability to identify and resolve potential software, hardware or procedural issues quickly with in a high-pressure clinical setting.
- Skills in working autonomously, prioritizing workloads and managing customers’ expectations across all accounts on territory
- Strong interpersonal skills to translate complex technical specification into actionable clinical insights.
- Ability to travel frequently throughout assigned territory.
- Willing to support the wider commercial team to travel to Dublin or surrounding area to cover cases.
- Ability to travel abroad for training.
What are some of the benefits of working at healthcare 21?
- Competitive salary and bonus structure
- Fully expensed company vehicle
- Lunch allowance
- Employee Assistance Program
- Pension, Life assurance, income protection
- Educational Assistance
- HC21 training academy
- Enhanced annual and life leave
- Employee engagement initiatives and a dedicated internal employee communication platform
- Supportive colleagues to learn from and enjoy company social outings, parties, and events
We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
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