Capita Personal Independence Payment (PIP)
Clinical Assessor
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Clinical Assessor/Functional Specialist
Company Description
Are you looking for a better work/life balance?
We have three roles available working fully clinic-based or hybrid (2 days at home) at our Cardiff clinic.
Location: Capita PIP, 2nd Floor, 40 Windsor Place, Cardiff CF10 3BW
If you’re a registered nurse, paramedic, occupational therapist or physiotherapist ready to step away from shift work and hands-on care, this could be your perfect next move!
We offer a values-driven environment: our Capita Values of Customers First, Fearless Innovation, Achieve Together and Everyone is Valued underpin how we treat each other and our clients.
Job Description
As a Clinical Assessor/Functional Specialist, you’ll use your clinical expertise and analytical skills in a different way—to meet with benefits claimants in person or via video link, write in-depth reports, and make important clinical recommendations, all while enjoying a more structured and flexible way of working.
What We Offer
- Excellent training and ongoing support—be part of our valued team where wellbeing is prioritised
- Full or part-time hours (minimum 3 days per week)
- Monday to Friday between 8am to 5pm (with no weekend/night shifts; occasional 8pm finishes may be required)
- £39,500 starting salary, rising to £40,500 after DWP approval
- 10% salary bonus scheme (based on quality and performance)
- Hybrid working—clinic and home-based (up to 3 days per week) Watch this short video to find out more: Capita video link
Other Benefits
- HCPC/NMC fees paid and full revalidation support
- 15 weeks’ full maternity, adoption, and shared parental pay
- Company pension, life assurance, and Cycle2Work scheme
- Discounts across retail, travel, technology, and wellbeing
- Free access to Headspace (for you and up to 5 others)
- A paid volunteering day each year
- Ongoing training, development, and clear career pathways
- 25 days’ holiday (rising to 27 with service), with the option to buy up to 5 extra days
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Key Responsibilities
You will:
- Conduct assessments to evaluate how conditions impact daily living
- Observe, listen, and gather information with empathy
- Analyze clinical evidence and supporting documentation
- Produce detailed written reports (3,000–4,000 words)
- Provide clear clinical justification to support DWP decisions
- Continuously develop knowledge across a range of conditions
In detail:
- Carry out structured assessments to understand how a person’s health condition affects their day-to-day life
- Produce high-quality, evidence-based reports supporting the Department for Work and Pensions (DWP) in making fair and informed decisions
- Complete up to 3 assessments per day, either:
- Face-to-face at one of our clinics
- Via video call
- By telephone
Qualifications & About You
We’re looking for:
- An HCPC/NMC-registered professional (RN – RGN, RMN, or RNLD; or HCPC-registered paramedic, occupational therapist, or physiotherapist) with full registration details (PIN) and no current restrictions
- Minimum of 1 year’s post-registration experience
- Strong communication and interpersonal skills
- Ability to produce clear, accurate, and detailed reports
- Comfortable working quickly to meet structured targets
- Good IT skills (e.g., Microsoft Office), with the ability to learn new systems while working remotely
- Excellent observational and analytical skills—quality that enables you to listen, empathise, and dig deeper
- A driving licence (or access to transport) for assessment centre work
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Note: All candidates must hold the right to work in the UK—we’re unable to offer visa sponsorship.
Additional Information
About Capita HAAS
Capita delivers the Health Assessment Advisory Service (HAAS) on behalf of the government, supporting individuals applying for benefits including:
- Personal Independence Payment (PIP)
- Employment and Support Allowance (ESA)
- Universal Credit (UC)
Security & Compliance
Successful candidates will complete government baseline personnel security standard vetting—required standard for pre-employment screening of individuals with access to government assets.
Note: This is regulated activity relating to children or vulnerable adults under the Safeguarding Vulnerable Groups Act 2006. You will not be subject to the Rehabilitation of Offenders Act 1974. An enhanced criminality check will reveal both spent and unspent convictions.
What Happens Next?
- Complete our short application form and upload your CV (ensure no unexplained gaps)
- As an equal opportunity employer, we welcome applications from all backgrounds
- As a Disability Confident Leader, we guarantee interviews to disabled applicants who meet the minimum criteria.
For queries, adjustments, or HR advice:
- Email: Capita HR email
- Tel: 0300 303 8544
Compensation:* *£39,500–£40,500 yearly.
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