Creature Comforts
Clinical Director
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We’re opening a brand new Creature Comforts clinic in Ruislip and are looking for a passionate Clinical Director to help shape its future from the very beginning.
This is a rare opportunity to lead, inspire and build a team within a beautifully designed, purpose-built environment, redefining what exceptional veterinary care looks and feels like.
As an experienced veterinary surgeon and leader, you will be responsible for the delivery of overall clinic performance. This includes clinical, financial, and people perspectives.
You understand and are passionate about the aims and model of Creature Comforts and always promote these to your team and clients. Within this framework, you will have autonomy to lead the clinic.
You will be supported and guided by the leadership within Creature Comforts. You will directly line manage, support, and develop the vet team, the Head Nurse, and the Practice Manager.
Responsibilities
Clinical Excellence
- Ensure the highest standards of clinical care to your patients through good leadership and team engagement.
- Clinical governance, identifying any clinical performance issues and support and understand reasons for them; implement plans to improve. Highest standards of clinical care
- Direct education and CPD within the team
- Commit to evidence-based medicine approach and lead by example.
- Organise and implement clinical audits.
- Identify new clinical opportunities.
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Business Performance
Membership and Client Acquisition
- Ensure that membership is a key focus
- Direct relevant team members to achieve membership objectives
- Work alongside membership manager to achieve targets
- Create raving fans
Direct the Clinic Strategy and Oversee Critical Areas
- Ensure H&S policy is understood and implemented
- Engage with and contribute to marketing strategies
- Provide an excellent client experience at all times and ensure communication is clear and empathetic and that consent forms and estimates are fully completed
- Oversee client complaints both clinical and non-clinical
Budget Planning and Financial Performance
- Understand the Creature Comforts business model and the KPIs that drive it.
- As a startup, our primary financial focus is time to break even
- Work within allocated budget to drive and deliver financial performance
- Understand the P&L and hope to influence its shape.
- Utilise KPIs to influence performance targets
- Understand pricing system and ensure all work is charged for.
Leadership of Practice & Team
- Excellent veterinary leadership
- Be the figurehead of the clinic and lead by example
- Direct, support and develop the clinical team
- Lead on education, quality improvement, and clinical standards
- Regular performance conversations
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Direct the Practice Team
- Line manage the Practice Manager and the Head Nurse
- Develop direct reports through regular 1:1s
- Effective cascade of information
- Ensure regular, documented team meetings
Well Being
- Understand the importance of wellbeing to the whole team
- Develop a culture of respect and inclusion
- Identify any issues early and (e.g., mental health first aid) and signpost/resolve
- Adopt an honest and open culture including the use of “Vetsafe”
- Manage debt
Advocate for Creature Comforts
- Help the leadership team to develop and mould Creature Comforts
- Promote the aims and ethos of Creature Comforts within the veterinary industry
- Direct relevant team members to be involved in local community events (e.g., dog shows, schools, etc.)
- Promote Creature Comforts in all that you do
What We Offer
- Working in a beautiful clinic, alongside highly skilled veterinary professionals
- Being part of a people (and animal) first culture
- 210 hours annual leave, plus your birthday off after one year.
- Salary sacrifice pension scheme provided by Nest
- World-class team, with room to grow and learn
- Regular company social events.
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