Ingeus
Clinical Excellence Administrator
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Role Description
The post-holder provides organisational and administrative support to the Clinical Excellence team to facilitate important liaison between Clinical Excellence, DWP, and the wider HAAS teams ensuring a seamless provision of service. They will achieve this by providing a range of administrative activities and administrative support, in line with demand requirements of the Clinical Excellence Leadership team, ensuring accurate records, reports, presentations, and information is obtained, designed, organised, maintained, and stored.
What You'll Be Doing
- Support the collation, as directed, of Clinical Excellence performance data against a range of key performance indicators, compliance and quality standards.
- Provide a reliable point of contact for all Clinical Excellence administrative matters.
- Work collaboratively with Clinical Excellence workstream leads to support with the administrative requirements.
- Produce and support in the production and interpretation of reports on Clinical Excellence activity using agreed reporting/display tools.
- Monitor and collate feedback, providing a summary of data and key themes to the Clinical Excellence team.
- Use your own initiative to maintain and improve administrative systems and procedures including storing and recording of artefacts.
- Support in the management of Clinical Excellence meeting and reporting calendar in liaison with the workstream leads.
- Arrange and coordinate Clinical Excellence team meetings and take minutes/actions for distribution.
- Develop excellent working relationships with the wider Ingeus and Delivery Partner teams, and external stakeholders as appropriate.
- Support best practice and continuous improvement initiatives and proactively seek opportunities for improving the Clinical Excellence service.
- Provide administrative support to staff and managers in the planning and delivery of events and strategy.
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What We Are Looking For
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- Experience of using IT-based records management/database systems including accurate data inputting.
- Ability to present large amounts of information and data visually and appropriately to the audience.
- Organisational ability, numerical ability, and problem-solving skills.
- An ability to handle multiple priorities for on-time delivery of the highest quality.
- Excellent oral and written communication skills.
- Ability to work on your own initiative as well as part of a team.
- Discretion, with an understanding of the need for confidentiality at all times.
- Familiarity with business software such as Microsoft Word, Excel, PowerPoint, and Outlook.
- The ability to work accurately, with attention to detail.
- High level of integrity and ability to recognise and correct mistakes and maintain continuous improvements.
- Detail-oriented and driven to achieve common goals.
If this sounds like it fits your experience and skillset, we look forward to hearing from you!
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