Maximus
Clinical Governance Officer, UK
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Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Clinical Governance Officer supports the delivery and continuous development of the organisation’s clinical governance framework to ensure high standards of patient safety, quality, and regulatory compliance.
The postholder coordinates the lifecycle of governance matters including incidents, safeguarding concerns, unexpected findings, risks, and quality issues, ensuring accurate documentation, timely follow up, and effective communication across teams.
Act as a link between clinical and operational teams and the governance function, contributing to a culture of learning, continuous improvement and safe service delivery.
- Case Coordination & Investigation – Coordinate and support the end to end management of governance matters including incident reporting, safeguarding concerns, professional standards issues and unexpected findings. Support fact finding, evidence collation, documentation and drafting investigation outputs. Promote adherence to governance policies and support implementation of the governance strategy.
- Incident & Risk Management – Manage and monitor incident reporting systems, support investigations, track actions arising from incidents and complaints, contribute to risk register maintenance, and support trend analysis. Track learning outcomes, support thematic summaries and learning feedback.
- Clinical Audit & Effectiveness – Coordinate clinical audit activity, support data collection and reporting, monitor audit recommendations and help measure performance against quality indicators.
- Stakeholder Liaison & Communication – Act as a point of contact for governance queries, working with operational teams, clinical colleagues, and external agencies to support case progression and shared understanding.
- Governance Process Improvement & Assurance Support – Support the development and refinement of governance tools, policies, procedures, templates, reporting dashboards and processes, contributing to continuous improvement. Attendance at Stakeholder, Clinical Governance Framework Board meetings as and when required by the Clinical Governance Lead /Head of Clinical Governance.
- Regulatory Compliance & Process Improvement – Support preparation for inspections, maintain accurate governance records and contribute to development of governance documentation, templates and quality improvement initiatives. Support preparation of documents for Regulatory Body Fitness to Practice Concern
- Any other duty required by the line manager commensurate with the nature, level, and scope of the role.
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Key Internal Stakeholders & Relationships
- Head of Clinical Governance
- Clinical Governance Leads
- Clinical Director
- Safeguarding Lead / Designated Officer
- Operational Managers and Service Delivery Teams
- Quality & Audit Teams
- HR / Employee Relations
- Safety and Wellbeing Teams
Key External Stakeholders & Relationships
- Local Authority Safeguarding Teams
- Professional Regulators (where applicable)
- Commissioners / DWP
- External agencies involved in information requests / investigations
- CQC
Qualifications & Experience
Essential
- Experience in governance, quality assurance, safeguarding, risk management or regulated environments.
- Experience reviewing, interpreting and summarising complex information.
- Knowledge of incident reporting and investigation processes.
- Understanding of audit methods and quality improvement principles.
- Strong written communication skills including drafting concise summaries and investigation reports.
- Ability to organise workload, manage multiple cases and work to deadlines.
- Experience handling confidential or sensitive information.
- Confident in liaising with multidisciplinary colleagues and external agencies.
Desirable
- Experience in safeguarding, incident reporting, risk management or clinical governance.
- Experience of working within regulated healthcare environments.
- Knowledge of statutory safeguarding frameworks and duty of candour.
- Experience of conducting investigations or structured reviews (e.g. RCA, SEA).
- Experience in applying Human Factors methodology and Just Culture principles
- Experience preparing governance or board-level reports.
Maximus
- Embraces Respect.
- Partners Effectively:
- Creates Innovative Solutions
- Focuses on the Customer:
- Demonstrates Compassion.
- Takes Responsibility & Acts with Integrity
- Strategic Business Acumen, Exceptional Communication, Data-Driven Decision Making,
- Growth-Orientated Mindsets, Solution focused, Detail-Orientes, Proactive and Agile Execution: Results Drivel, Adaptive Leadership, Learning Agility, Emotionally Intelligent Leadership
Individual
- Analytical judgement: synthesises clinical and contextual information to form proportionate lines of enquiry and clear case summaries.
- Communication: produces accurate, plain-English written outputs; adapts verbal communication to audience; manages sensitive conversations professionally.
- Organisation & delivery: plans work, meets deadlines, maintains accurate records and follows standard processes.
- Collaboration: works effectively with clinical, operational and support teams; builds constructive relationships to progress cases.
- Learning orientation: seeks feedback, reflects on practice and contributes to continuous improvement and shared learning.
- Professionalism & integrity: maintains confidentiality; exercises sound judgement; escalates concerns appropriately.
- Digital confidence: uses Microsoft 365 and case systems reliably; maintains version control and audit trails.
- Equity & inclusion - demonstrates behaviours consistent with DEI principles in daily practice and decision-making.
- Quality improvement mindset: identifies process gaps and proposes pragmatic fixes; helps test and embed improved templates/workflows.
- Facilitation: supports small group learning sessions, safety huddles or debriefs to share lessons learned.
- Data literacy: reads simple dashboards/MI, spots patterns and contributes to thematic write-ups with supervisor oversight.
- Change agility: adapts to evolving guidance, policies and contractual requirements; supports controlled implementation.
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Travel Requirement
Occasional travel for meetings, training or site visits.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£ 38,000.00
Maximum Salary
£ 45,000.00
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