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Clinical Helpline Nurse
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Clinical Helpline Nurse - Parenteral Nutrition
Location: Remote with field-based clinical practice
Hours of Work: 40 hours per week (30 hours Clinical Helpline, 10 hours protected clinical practice)
About the Role
We are seeking an experienced and compassionate Registered Nurse to join our Clinical Helpline team, providing specialist support to patients receiving parenteral nutrition.
This role is primarily focused on delivering expert clinical advice through our Clinical Helpline, supporting patients, carers, and healthcare professionals with timely, evidence-based guidance. In addition, you will undertake protected clinical practice within our homecare service to maintain your clinical competencies, practical skills, and NMC revalidation requirements.
As part of this role, you will:
- Provide expert, timely advice to patients, families, and healthcare professionals through our Clinical Helpline.
- Assess, triage, and manage clinical enquiries, ensuring safe and appropriate escalation where required.
- Deliver regular patient-facing clinical care through protected homecare practice to maintain competence in specialist nursing skills.
- Contribute to the delivery of safe, high-quality care and continuous service improvement.
Key Responsibilities
- Act as the first point of contact for patients, carers, and healthcare professionals contacting the Clinical Helpline.
- Undertake telephone clinical assessment and triage, providing evidence-based advice, clinical guidance, and reassurance.
- Identify and appropriately escalate urgent or complex clinical concerns.
- Coordinate referrals and liaise with NHS teams, homecare providers, and other healthcare professionals as required.
- Maintain accurate, contemporaneous clinical documentation in accordance with NMC and organizational standards.
- Support service quality improvement, clinical governance, audit, and incident reporting.
- Participate in clinical supervision, mandatory training, and ongoing professional development.
- Promote a positive patient experience through compassionate, person-centred communication.
- Undertake protected clinical practice within the Homecare Service to maintain clinical competencies, specialist skills, and NMC revalidation requirements.
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Requirements & Qualifications
- Current NMC registration (Adult or Paediatric).
- Minimum two years' post-registration nursing experience, ideally within nutrition support, community nursing, homecare, or acute care.
- Experience in telephone triage or remote clinical assessment is desirable.
- Excellent clinical decision-making and autonomous working skills.
- Strong communication and interpersonal skills with the ability to support patients, carers, and healthcare professionals.
- Confident using electronic clinical documentation systems.
- Experience in patient education, mentorship, or clinical training is desirable.
- Full UK driving licence and willingness to travel to patient homes as part of protected clinical practice.
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Why Join Us?
- A predominantly remote specialist nursing role with dedicated protected clinical practice.
- The opportunity to maintain clinical competence while developing expertise in telephone triage and specialist nutrition support.
- A supportive, collaborative, and experienced multidisciplinary team.
- Ongoing professional development and opportunities to contribute to service innovation and quality improvement.
- The chance to make a meaningful difference to patients living with home parenteral nutrition.
Our Benefits
- Joining our team means becoming part of a supportive organization that values your professional development and wellbeing. We offer:
- Competitive salary.
- 25 days' annual leave plus bank holidays.
- Company pension scheme.
- Life assurance.
- Private Health Insurance.
- Ongoing learning and development opportunities.
Apply Now
If this sounds like the next step in your career, we'd love to hear from you.
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