Procedure and diary management

• Managing bookings for surgery, diagnostics, and non-routine procedures
• Coordinating diaries for vets, nurses, and clinical services
• Managing bookings for second opinions
• Coordinating complex or multi-stage cases

Referrals and second opinions

• Supporting internal and external referrals
• Coordinating second-opinion appointments
• Collating and sending clinical histories, laboratory results, and imaging
• Liaising with referring and referral practices

Laboratory results

• Contacting clients with results where directed by a veterinary surgeon

AHC and OV66 support

• Preparing documentation for Animal Health Certificates
• Assisting vets with AHC preparation and administration
• Supporting OV66 and other Official Veterinarian documentation
• Liaising with clients regarding required information and appointments

Insurance support

• Supporting the hospital insurance team with clinical information
• Collating relevant medical records and documentation
• Providing treatment plans and estimates where required
• Assisting with queries relating to ongoing claims
• Liaising with clinicians where insurers require further information
• Helping ensure claims are processed accurately and efficiently

Clinical complaints support

• Supporting the investigation of clinical complaints

About You

This role would suit an experienced Registered Veterinary Nurse who enjoys the organisational and client-facing side of veterinary practice and wants to remain closely involved in clinical care.

You will need:

• Current or previous RVN experience
• Strong clinical knowledge and understanding of veterinary terminology
• Excellent communication skills
• Confidence dealing with clients by telephone, email, and messaging platforms
• The ability to explain clinical information clearly and sensitively
• Excellent organisation and diary-management skills
• Strong attention to detail
• Confidence managing several tasks at once
• The ability to work independently and prioritise effectively
• Good IT skills and confidence using veterinary practice management systems
• A calm, professional approach when dealing with difficult or sensitive situations
• The ability to recognise when a query needs to be escalated to a veterinary surgeon
• The ability to attend the hospital when required, so applicants should be within a reasonable commuting distance of Northampton

Experience in hospital practice, referrals, insurance, client complaints, laboratory administration, or complex case coordination would be particularly advantageous.

Working pattern

We want this role to offer genuine flexibility.

Both part-time and full-time working patterns can be considered, with flexibility around working hours to suit both the successful candidate and the needs of our 24/7 hospital.

The role can include a significant element of home working, particularly for administrative tasks, telephone support, and case coordination.

However, this is not a fully remote position. You will also need to attend the hospital when required to support the clinical team, assist with operational needs, attend meetings, and deal with cases that are better managed in person.

For this reason, applicants will need to be based within a practical commuting distance of Vets4Pets Northampton Hospital.

Why join us?

This is an opportunity to use your nursing experience in a very different way.

You will remain closely involved in patient care, but with a greater focus on communication, organisation, case coordination, and clinical support.

You will work alongside our vets, nurses, pharmacy team, reception team, insurance team, and management team, helping improve the client journey and reduce the administrative burden on our clinical colleagues.

If you are an RVN who enjoys problem-solving, organisation, and client communication, and you want to use your clinical knowledge in a flexible hybrid role within a busy 24/7 hospital, we would love to hear from you.

Salary £30k FTE