Clinical Product Trainer and Coordinator (Remote)

Remote Training Coordination

• Managing the coordination and logistics of Tandem's national remote training programme.
• Scheduling and organising virtual training sessions efficiently and professionally.
• Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform.
• Ensuring all training activities are completed and documented accurately and compliantly.

Healthcare Professional Engagement

• Building and maintaining strong professional relationships with healthcare professionals.
• Supporting healthcare providers with education on Tandem products and services.
• Collaborating with healthcare professionals to ensure patients receive a seamless training experience.
• Providing timely and professional responses to clinical training enquiries.

Clinical Support & Escalations

• Handling clinical escalation calls and supporting the resolution of customer and patient issues.
• Working closely with the Clinical Education Manager for advice on technical and clinical matters.
• Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders.
• Supporting continuous improvement of clinical education programmes and patient services.

Administration & Compliance

• Maintaining accurate training records and customer interactions within CRM systems.
• Preparing clinical reports and documentation as required.
• Managing assigned company equipment and materials responsibly.
• Ensuring all activities are conducted in accordance with company policies, regulatory requirements, and quality standards.
• Managing expenses in line with corporate guidelines.

You're Awesome At

Required Qualifications

• Clinical background preferred, including Registered Nurse (RN), Registered Dietitian (RD), or equivalent healthcare qualification.
• Equivalent combination of education and relevant experience will also be considered.
• Professional registration preferred but not essential.

Experience

• Minimum of 2 years' clinical diabetes experience.
• Experience coordinating and delivering diabetes education programmes for patients and healthcare professionals.
• Experience providing virtual or remote education and support is highly desirable.
• Experience working with diabetes technologies is preferred.

Knowledge, Skills & Abilities

• Ability to build strong relationships with patients, healthcare professionals, and referral sources.
• Strong communication and presentation skills.
• Ability to explain clinical and technical information clearly and confidently to different audiences.
• Customer-focused approach with strong problem-solving skills.
• Ability to remain calm, professional, and adaptable in a changing environment.
• Strong organisational and administrative skills.
• Proficiency with Microsoft Office applications and experience using CRM systems.
• Ability to work independently and effectively from a remote home office environment.
• High levels of self-motivation, accountability, and professionalism.
• Ability to maintain a secure and professional home-working environment.
• Reliable internet connectivity and technical capability to deliver virtual training.
• Fluent spoken and written English.

What You Can Expect

This role offers the opportunity to make a meaningful difference in the lives of people living with diabetes while working within a collaborative and supportive clinical team. You'll have the flexibility of working remotely while contributing to the growth and success of Tandem's patient education and clinical training programmes.

WHY TANDEM

At Tandem Diabetes Care, our employees are united by a common purpose: improving the lives of people living with diabetes through innovation, education, and exceptional customer support.

We foster a culture of collaboration, inclusion, and continuous learning, empowering our employees to grow professionally while making a real impact every day.

Together, we're creating new possibilities in diabetes care.

Why You’ll Love Working Here

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Referrals

We love a good referral! If you know someone who would be a great fit for this position, please share!

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.